Downloading from Cloud

[Adelaide5E3B]

Anyone having issues with downloading? Always says speak to Administrator when you want to install a program on the desktop

[BenPleysier · Accepted solution]

An administrator is a person in your organization or team, who manages the access to Adobe products and services. If you use Adobe products and services through your organization, school, or team, you must have an administrator.

[B i r n o u]

Beside what said Ben, Instead of Downloading did you try using the Creative Cloud Dektop App to install any app from the cloud ?

on the right bottom of the screen, click on the arrow then clik on the Creative Cloud icon

if this icon is present then from there you will have access to a specific User Interface tha wll allows you to install any app from the cloud.

[Adelaide5E3B]

Thanks, waiting for Administrator to sort it out. There could be enablements that needs to be done

[Nancy OShea]

Teams / Enterprise plan members must obtain a new package directly from your IT dept's plan administrator.  Unfortunately, nobody here can help you with that because it must come from your organization.

If you have an individual account, you need a computer user profile with administrative level permissions to install software. 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid personal ID and password.

Hope that helps.