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Dreamweaver 21.3 won't update, but 21.2 won't open either (Mac)

New Here ,
Jul 06, 2022 Jul 06, 2022

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Literally overnight, seemingly as if the software tried to update itself, and move from 21.2 to 21.3, it seemed to "fail" with error code 116 at some point (while the software was open -- not sure if that matters).  But it stopped working, and would no longer save or upload.  I tried to repair or manually update, but I was running into the same error, even with my firewall (now) turned off.

 

The log shows this:

 

Exit Code: 116

------- Summary ------- -

3 fatal error(s), 0 error(s), 6 warnings(s)

FATAL: Fatal Error '116' occurred while download

FATAL: Fatal Error '116' occurred while download

FATAL: Error occurred in download of package (Name: AdobeDreamweaver21_x64-mul_stripped Version: 21.3.0.15593).

Error code: '116'

[Remaining report redacted by moderator to save space.]

 

...but that folder "/Users/(USERNAME HERE)/Library/Application Support/Adobe/Dreamweaver 2021/" DOES NOT EXIST!!!  It's as if it was ALREADY DELETED!!  Like the program was MOVED already (or something) and it cannot be found, because the new program's location cannot be found!  (???)

 

But the CC software will NOT simply offer to create a NEW installation of it for me!  So now I can't install it again OR upgrade the existing installation!!  Help!!  Anyone know what's going on??

 

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New Here ,
Jul 06, 2022 Jul 06, 2022

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UPDATE:  Even multiple attempts at UNINSTALLATION failed, whether or not I chose to keep the preferences!

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Community Expert ,
Jul 06, 2022 Jul 06, 2022

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[Moderator moved from BUGS to DISCUSSION.]

 

Error 116: The download is damaged

This error occurs when the download is interrupted and gets corrupted.

 

  1. Use the Adobe Cleaner Tool below to wipe old installations off your system.
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
  2. Disable antivirus software on your system before trying to install the app again.
  3. Download & reinstall.
  4. Restart your computer.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 06, 2022 Jul 06, 2022

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I'm not getting an "Adobe Creative Cloud Cleaner Tool completed successfully" message.  It's just ... sitting there.  How long should it be taking??

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hi @Jragyn23,

 

We are sorry for the trouble and thanks for trying the cleaner tool, as suggested by our expert. Have you disabled the Anti-virus software before trying to install the app again?

 

Please check if you have permission to access the folder Applications>Adobe Dreamweaver 2021>AMT folder. If not, please try giving read-write permissions to the folder and then try applying the update.

 

If it still doesn't help, please generate logs and upload them to a shared location such as CC or DRopbox and share the URL with me over a private message along with the Adobe ID, phone number, location, and best time to contact you.

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

 

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Adobe Employee ,
Aug 01, 2022 Aug 01, 2022

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Hi @Jragyn23,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue by following the suggestion? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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