Dreamweaver CC 2017 BEX64 Error - Windows 7

[ThrBigMooseLLC]

Okay, so I just purchased CC yesterday and installed Dreamweaver.  Program starts and goes through the initial questions.  I selected start a new file and the program immediately stops working. 

As a note, I have followed every suggested remedy I could find.

1) Lavasoft is not and never has been installed.

2) GPU is a MSI R9 280X and is running the latest AMD drivers.

3) ASUS mother board internal graphics is uninstalled.

4) Deleted all CC applications and used the cleaner.  Reinstalled on Dreamweaver ... same results.

5) Reset config file.

6) Intel drivers (Z68) and i5 2500k) are the latest available

Getting really frustrated after 5 hours of trying to find a solution and being in Q for support but never actually getting a support person to start chatting.  I know you likely need more information on the exact version of Dreamweaver but since I can never get to the point of looking at the menu ... I can't access that information for you.

Error Details:

Problem signature:

  Problem Event Name: BEX64

  Application Name: Dreamweaver.exe

  Application Version: 17.0.1.9346

  Application Timestamp: 585230b7

  Fault Module Name: StackHash_1dc2

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception Offset: 0000000000000000

  Exception Code: c0000005

  Exception Data: 0000000000000008

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 1dc2

  Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d

  Additional Information 3: eae3

  Additional Information 4: eae36a4b5ffb27c9d33117f4125a75c2

Anyone that can help I would greatly appreciate it.  All other CC products work fine including Premier Pro that seems like the application that most people experience this problem.  It just drives me nuts that I can run AutoCAD Inventor and render 3D graphics but I cant get an IDE to load from Adobe. 

I realize you may need more information so please ask and I will provide it ... just do not want to type a book of information that would not be helpful without knowing exactly what one might need to help me resolve this. 

Thanks in Advance!!!!!!!!!!!!!!!!!

[BenPleysier]

This sounds like a graphics card (AMD) conflict. Make sure that you have installed the latest drivers. After that try setting Dreamweaver.exe to compatibility mode for "windows 7"

[ThrBigMooseLLC]

Thanks for the response Ben.

I have tried both.  I tried multiple versions of the graphics driver just in case one was compatible versus the newest driver.  I also tried compatibility settings.  None of them worked.

What confuses me is that it only occurs with Dreamweaver which is not a graphic intensive application.  If it was having the issue with Premier Pro I might understand it more since there would be a heavy dependence on GPU performance ... but Dreamweaver?

Any other ideas?  I would really like to get this going versus having to cancel the entire subscription and roll back to my previous version of CS.

[Jon Fritz · Accepted solution]

Have you tried installing any of the previous DW versions available through your CC Subscription?

At least you might be able to get some work done until the problem with the most recent version is figured out.

As a CC subscriber, you can have all 5 Cloud versions of DW installed at the same time on the same machine under a single subscription (CS6 Cloud, CC, CC2014, CC2015 and CC2017). They just won't run at the same time, if you get CC2017 running that is.

Here's how you get the older (possibly stable on your system) versions...

How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

[ThrBigMooseLLC]

Thanks Jon!

I did not realize that.  I went from a very old version of DW so this was my first CC purchase.

I will give it a try and let everyone know in case someone else has the issue.

Thanks Again!

[ThrBigMooseLLC]

Jon,

Many thanks!  I did not realize I had access to the older versions.  While it is a shame that I can't use the latest software ... rolling back to DW 2015 worked like a charm.  Thanks a million for the help.

Now I can get back to work and figure out the DW 2017 problem over time.

Merrill

[Jon Fritz]

Glad it worked for you.

It might be worth getting in touch with Adobe's tech support guys to find out what's keeping the program from running. Drill down through the menu here and click the big blue "Still need help" button to get the chat option (during business hours)...

Contact Customer Care

Hopefully they'll be able to figure out what's keeping 2017 from running.