Dreamweaver CC 2017 - Constructing Menu Error

[TYA1962]

When trying to open Dreamweaver CC 2017 on my Windows 7 PC, I receive the following error...

"Dreamweaver encountered problems while constructing the menus from the current menus.xml file. Please delete the current menus.xml file and rename menus.bak to menus.xml."

I've done this, and it didn't work.

I've uninstalled, rebooted, and reinstalled, and it didn't work.

I've followed the directions for the Adobe Creative Cloud Cleaner tool, and it didn't work.

I've tried starting Dreamweaver holding Windows + CTRL + Shift to remove preferences, and it didn't work.

PLEASE HELP!!!!

Mike

[kglad]

reset your preferences - https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

[TYA1962]

I already tried this and it didn't work.

[kglad]

did you successfully reset them by deleting the preference files?

[TYA1962]

Yes

[TYA1962]

As far as I can tell.

[kglad · Accepted solution]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[ceciliac88862597]

You can't contact customer service if you are using the trial version though.

[BenPleysier]

By also posting the problem in a second topic, you will get confusing answers. I other words, please limit yourself to No solution to "Dreamweaver can't find the menus.xml file"