dreamweaver cc 2017 crashes upon closing

[michaelfloyd1979]

Every time I close out of Dreamweaver CC 2017, Windows 10 reports that Dreamweaver has crashed.  The program seems to work fine, but the crash happens after I close out of Dreamweaver.  The report shows as follows:

Source

Adobe Dreamweaver CC 2017

Summary

Stopped working

Date

‎11/‎6/‎2016 11:58 AM

Status

Report sent

Description

Faulting Application Path:    C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Dreamweaver.exe

Application Version:    17.0.0.9314

Application Timestamp:    57fbec4d

Fault Module Name:    uiautomationcore.dll

Fault Module Version:    7.2.14393.206

Fault Module Timestamp:    57daca32

Exception Code:    c0000005

Exception Offset:    000000000004541b

OS Version:    10.0.14393.2.0.0.768.101

Locale ID:    1033

Additional Information 1:    4734

Additional Information 2:    47342a4e0ce1c63131e655320c3ff452

Additional Information 3:    8a3e

Additional Information 4:    8a3eca8e68ca4f014268440f9d04476b

Extra information about the problem

Bucket ID:    04f079c62a80022cb3d586ff356c2cf0 (120577713123)

I reset my preferences as well as all other methods, but ALL have failed.

Any suggestions?

[Nancy OShea]

Looks like a bad Microsoft DLL file.

Fault Module Name:

uiautomationcore.dll

Google it and see what comes up.

Nancy O.

[michaelfloyd1979]

I have searched for information regarding uiautomationcore.dll but found nothing helpful.  There are sites that allow me to replace the file, but they are either outdated or a malware trap.  Microsoft's website only shows tech specs.  There has to be a way to resolve this issue without wrecking the computer.

[Nancy OShea · Accepted solution]

I found this in a Google Search:

Step 1: Check System for Corruption:

Repair System Files

1) Press Win + R

2) Type "cmd" and Press Enter.

3) Type "sfc/scannow" and press enter.

Note: You will need Admin rights to run the sfc command.

Step 2: Update to latest Windows

1) To check for Windows Updates (Windows XP, Vista, 7, 8, and 10):

2) Click the Start button.

3) Type "update" into the search box and hit ENTER.

4) The Windows Update dialog box will appear.

5) If updates are available, click the Install Updates button.

Step 3: Clean up Junk Files

1) Click Start

2) Go to All Programs > Accessories > System Tools

3) Click Disk Cleanup

4) Choose what type of files and folders to delete at the Files to delete section

5) Click OK

6) To delete system files that are no longer needed, click Clean up system files.You may be prompted by UAC (User Account Control) to confirm the action.

7) Click Delete Files.

In most cases uiautomationcore.dll fix error should be resolved by now

[michaelfloyd1979]

I have done the steps that were mentioned and the next time I used Dreamweaver, it didn't seem to cause a crash upon closing.  I ran the disk cleanup to see almost 1 GB of clutter that I then cleaned up.  I may have to test it in the next few days to see if it is really a permanent fix.  I hope things go well before I consider this issue resolved.

[Nancy OShea]

Great. Glad to hear it's working for you .

Post back if you need help with anything more.

Nancy O.

[michaelfloyd1979]

After continued usage, I have realized that the issue is really NOT resolved.  The problem still persists.

[Nancy OShea]

You might not like my answer.  Do a clean re-install of Windows.

Nancy O.

[michaelfloyd1979]

I may not believe that such a drastic approach is really needed for a minor issue on one program.  These issues started since there was a livekernelevent crash on Windows since the update at the end of October.  This hardware crash seems to only affect Dreamweaver (as far as I know).

[Preran]

Also see DIY troubleshooting kit for Dreamweaver

If you have a subscription to DW CC, send me your Adobe ID, location, and phone# . We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran