Dreamweaver CC 2019 closes after opening

[marks598123]

I read this thread and tried the DISM restorehealth command in admin mode of command prompt.

New Windows 10 computer. New installation of Creative Cloud Application. Photoshop opens fine.

Might be related: I was getting a "MSVCR110.dll is not designed for windows" (oddly it wasn't the "x is missing" error) but I got the 2012 c++ redistributable package and that fixed that part.

Now it is immediately closing after it appears to completely launch. You can even hover over the menus and the light up for a split second before it closes. There are no error messages.

I have uploaded the log via the "adobe log collector tool" if that helps. The file is here​.

Thanks for any help!

[Nancy OShea]

Which version of Windows do you have?

Have you tried right-click, run as administrator?

[marks598123]

Windows 10. Tried run as admin, same problem. I also tried deleting the WinFileCache, but there doesn't seem to be one in the config folder (appdata/roaming/adobe/Dreamweaver CC/en_us/configuration) and I do have hidden files turned on.

Also, booting into safe mode, DW opens fine, and creates a win cache file. I don't have any antivirus running.

[Nancy OShea]

Sounds like a read/write permissions problem.

Try creating a new Windows admin level user account.

[Nancy OShea]

Another thought.

Open your Windows Event Viewer and tell us the faulting module that's causing DW to shut down.

[marks598123]

created a test admin user...same problem.

Here's the Windows Event Viewer error log:

Faulting application name: Dreamweaver.exe, version: 19.2.0.11274, time stamp: 0x5cddb177

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000000000

Faulting process id: 0x10a8

Faulting application start time: 0x01d541930e482489

Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2019\Dreamweaver.exe

Faulting module path: unknown

Report Id: 7acadf48-b091-4bd7-8cbd-d064795e6c10

Faulting package full name:

Faulting package-relative application ID:

[Nancy OShea]

The culprit is unknown?  That's very strange.

Do you have all the latest Windows updates?

Do you have the latest graphics drivers from the card manufacturere's website?

[marks598123]

Just reinstalled Windows 10 (using the "keep apps and files") option. Installed all updates.

Updated drivers for GeForce 1660 Ti GPU.

Same crashing at launch of DW. *sigh*

[Nancy OShea]

OK.  I think it's time to wipe CC off your system and start over.  See the CC Cleaner Tool below.

Use the Creative Cloud Cleaner Tool to solve installation problems

[marks598123]

Uninstalled Adobe CC apps and the Creative Cloud App.

Used the CC cleaner tool. Used the "all" options to clean everything.

Reinstalled Creative Cloud App and Dreamweaver.\

It let me choose "I'm new to Dreamweaver" and some UI options, then stayed open for about 6 seconds...then closed without any errors.

[marks598123]

Update: After disabling windows services (via run > msconfig) in chunks and restarting, I narrowed it down to the service "Windows Connection Manager". If that is disabled, DW opens fine. If it's enabled, the silent crash happens.

Problem is, with Windows Connection Manager disabled, I have no Internet. Help?

[marks598123]

Update 2: Figured out it's not the windows service, it's the presence of Internet at all that makes DW crash. I've tried:

1) Disabling Syncing in Creative Cloud App

2) Resetting prefs/settings via the Win + Ctrl + Shift double click on Dreamweaver.exe

3) Turning off and on Windows Firewall (I have no other antivirus programs)

[Preran]

I apologize for marking an answer as correct. I probably did that because I felt it closest to most of the solutions that have helped other users. Let us know if Ben's suggestion helped. If it did not, please get in touch with Adobe Support using this link Contact us Use the chat button to get started.

[marks598123]

Why was a correct answer chosen by @prerank28948274? This issue remains unresolved.

I downgraded to 19.0 and now it works, but I don't consider downgrading a solution.

[BenPleysier]

It probably was the solution. What it did was to create a proper environment for Dreamweaver, something that your previous action of re-installing Windows had damaged.

You will find that when you now upgrade it will also work as it should.