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Dreamweaver Crashing

New Here ,
Feb 02, 2017 Feb 02, 2017

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I have the new Dreamweaver CC update, I click to open & it gives me a "not responding, DW will close" error. I have uninstalled and reinstalled DW with no success.

DW gIves me the opening loading screen and then even the frame of the workspace, then it crashes.

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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When you reinstalled, did you use the Adobe Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Expert ,
Feb 02, 2017 Feb 02, 2017

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LATEST

What does your Windows Event Viewer say is the faulting module?

If you see any reference to Lavasoft, (LavasoftTcpService64.dll or similar) that's the culprit.

Lavasoft Web Companion (Ad-Aware) plugin is a known conflict with many Adobe products -- Photoshop, After Effects, Dreamweaver...  Uninstalling LavaSoft and all related .DLL files fixes the problem.

Photoshop crashes with Lavasoft Chrome extension installed

To help you find the offending files on your system, turn on File Name Extensions and Hidden Items in your File Explorer.

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator

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