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Dreamweaver hang not responding

New Here ,
Nov 24, 2021 Nov 24, 2021

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Hi everybody ! 

I am IT support and have a problem with a customer's Dreamweaver software.
For 2 weeks, when my client opens dreamweaver with project, it is very very slow and it stops responding.
when my client opens dreamweaver with project, it is very very slow and it stops responding.
At first I thought it was because of our VPN. I had the client moved directly to the office and
we have the same problem directly with a network cable.
We also did a test on a virtual machine and the problem does not appear and dreamweaver works very fine.
I tested :
- Delete settings from registry and dreamweaver folder in appdata. Many time.
I noticed when I opened that it kept the last directory on the network in memory
even if there were no more settings. Is this normal?

- Delete Temp Files List in registry
- Disable "Display External Files" option
- Create registry key : ResolveRemoteURLToIPAddress with FALSE value.

Do you have other solutions / ideas? If not, I will think about reinstalling Windows from scratch.

 

thanks you for your help.

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Community Expert ,
Nov 24, 2021 Nov 24, 2021

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If you did the test on a virtual machine have you tried re-creating the OS user account and migrating over their docs/etc? I've done that before on the Mac side and it has cleared up issues that couldn't be explained with a particular account.

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Yes good idea, I will try to recreate the user profile. Thank you

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