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Dreamweaver version 21.1 on Windows 10 is very very slow

New Here ,
Apr 14, 2021 Apr 14, 2021

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HI,

I just installed on windows PC, running Windows 10 home,  Dreamweaver version 21.1 but I have a problem: the app is very very slow and it freezes.

I can't write anything because any command blocks the app.
Is impossiblr to work.
The last version 21.0 had the same problem.

Can someone help me?
Thanks
Giuly

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New Here ,
Apr 14, 2021 Apr 14, 2021

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I read the old posts and I set the preference and I deleted the folder "file temporary list" in the register,

but the problem has not been solved.
When I write in code the app slows down.

I'm waiting for ideas.
Thanks a lot
Giuly

 

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Community Expert ,
Apr 14, 2021 Apr 14, 2021

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What are your system specs?

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Hi Ben, my system specs:

- Windows 10 home - version 10.0.19041 Build 19041

- HP Pavillion Notebook - system x64

- Intel core i7-6700HQ - CPU 2.60GHz - 4 core 8 processor

 

Is this information sufficient?

Thank you  

 

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Community Expert ,
Apr 15, 2021 Apr 15, 2021

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please try what Nayan and Nancy propose... and then let us know if that helps.

 

because, I've tried everything, and since CC 2015, DW is very bad in terms of performance and stability. There are days when I can work without any impact, and periods when I can't even open a code file without the hourglass cursor running for minutes on end...

 

i.e , I open a file and there it is again for 3 or 4 minutes... I place the cursor in a selection, and there again it stalls...
and then two or three days later it's as if nothing had happened.


of course at these moments I use other tools, and I don't notice any inconvenience... just when using DW

 

so I try to find out , and figure out what happen, and if there is any settings, or solution... that is truly effective

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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Hi @GiulyCat ,

 

Thanks for writing to us. Can you please try resetting Dw app preferences by following the steps mentioned in the below KB article and see if the issue gets resolved with Dw 21.1.

 

KB article: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Thank you Nayan but the problem has not been solved.
Today it is impossible to open files, the application goes into the state of "unresponsive" for a lot of second as soon as I click on something. 

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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LATEST

Hi @GiulyCat ,

 

Thanks for reverting on this. We are unable to recreate the issue internally with Dw 21.1 on Win 10 and hence looks like the issue is machine specific. It would be great if we can have a remote connect session(details sent privately) at convinient time to you for initial investigation on the issue and try resolving the same.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

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Community Expert ,
Apr 14, 2021 Apr 14, 2021

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As Nayan said, Restoring Preferences fixes most problems in DW.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

 

Failing that, use the Adobe Cleaner Tool below to remove old software and reinstall DW.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 16, 2021 Apr 16, 2021

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Hi Nancy, I haven't old software.
unfortunatelly, I have only the version 20.0 and 20.1 of Dreamweaver.

I never had any problems with the old versions, it all started with the 20.1 and and now it doesn't work well even the 20.0

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