DW CC 2017 Now Crashes?

Report · Mar 14, 2017

I've been using this for weeks on my new Win10 machine, suddenly today it crashes every time I save html files I am working on.

Again, I have tight deadlines and an Adobe product I am relying on is letting me down, what could the problem be?

Killing these tasks does nothing:

This never seems to happen with notepad...

I have had to create a new html file, open my existing file in notepad, copy the code and paste it into the new file in DW, then save it, over-writing my original, which works a few times but it's a roulette... my next save might be the one that crashes DW!

Is anyone else having this issue? Thanks!

Report · Jun 29, 2017

After the issue I had with Animate CC ( see: Animate CC 2017 No Longer Publishes? for that gripping saga...) I now have to re-install all the CC products, which today I installed Dreamweaver and viola! Every time I try to open a simple html file, the program freezes again.... preventing me from getting any work done, again. (Also, the CC app froze up entirely during the installation process, so I wasn't sure it was installing, but apparently it did...)

Is this an issue that Adobe is completely unaware of? What is going on here?:

Do I really have to install CS6 just to get work done? (Hopefully?)

What's the use in having a subscription where I can get the latest versions of the programs if they do not work? Is anyone at Adobe doing anything to fix these issues?

And why does this never work? Has it ever, for anyone?

Thanks.

Report · Jun 29, 2017

I have no problems installing Creative Cloud Desktop App or the updates or the individual applications. So my guess is there is something unique about your system that's causing a problem.

Try disabling Firewall and Antivirus.
Turn off Anti-Spyware.
Install on your primary hard drive -- the same as your operating system.
Make notes about any error messages or warnings you receive.
Troubleshoot Adobe Creative Cloud download and install issues

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Jun 29, 2017

I appreciate the info, thanks.

There might be something to that if it weren't for the fact that DWCS6 works just fine, so it seems more like an Adobe issue.

Only Adobe products deliver this caliber of remarkable grief to my normal workflow. This never seemed to be the case in the days before CC and subscriptions.

I've been using Adobe products professionally since 1995. This is a completely new experience for me with Adobe.

Report · Jun 29, 2017

Are you on Win10 with all the latest security patches and updates?

Nancy O'Shea— Product User, Community Expert & Moderator

Report · Jul 31, 2017

Yes, my machine is automatically updated to the latest everything, thanks.

This bug is ridiculous. I can work all day long for days then suddenly Dreamweaver CC 2017 will decide to freeze even when saving a copy of a page it had no trouble with all along. Very simple code, nothing exotic. From that point DWCC2017 will freeze when trying to open any html file. Again, if I open the html file in Notepad, copy the code, open DWCC2017 create a new file, paste the code in and save the file, it does not freeze. If I save a copy of the very same file? The program freezes up.

This serious deficiency in the product constantly throws a massive monkey wrench into my workflow efficiency and my ability to deliver what my clients expect.

Again: What's the point in having a subscription to the latest Adobe products if the latest versions are unusable? DWCS6 never has this problem.

Can anyone make heads or tails of this mysterious record in the log file?

2017-07-31 10:20:34:345 : ERROR vcfoundation::io::VCEndOfFile: WriteFile
race:    1 009C27C2
   2 009BAB60
   3 009C598C
   4 009C3CDD
   5 009C2BF1
   6 009BB00B
   7 009D5FFC
   8 754462C4
   9 77DF0FD9
10 77DF0FA4
2017-07-31 10:21:05:394 : ERROR vcfoundation::io::VCEndOfFile: <End Of File>
race:    1 009C27C2
   2 009C2763
   3 009C6225
   4 009C5C55
   5 009C3CDD
   6 009C2BF1
   7 009BB00B
   8 009D5FFC
   9 754462C4
10 77DF0FD9
11 77DF0FA4

Thanks!

Report · Jul 31, 2017

Hi Jeff,

Apologize for your experience. Please DM your Adobe ID, location, and phone number over a private message. To send a private message, hover over my profile and use the Message button. We will get in touch with you for further investigation.

Meanwhile, if you haven't tried these already, try the solutions in DIY troubleshooting kit for Dreamweaver to see if they can help.

Thanks,

Preran