Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

DW doesn't load after updating other suite app

New Here ,
Dec 05, 2022 Dec 05, 2022

Hello, 

after updating other Adobe app to the 2023 version, DW doesn't load anymore. It stops the booting during the phase "Inizializzazione di File in corso..." 

I've alredy tried to uninstall (deleting the preferences) and reinstalling the software but it doesn't work. 

 

I'm using a MacBook Pro with MacOs 12.2.1

 

Thanks!

D

TOPICS
Error , Product issue
310
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 05, 2022 Dec 05, 2022

Have you tried using the Creative Cloud cleanup tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Just in case :

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 05, 2022 Dec 05, 2022
LATEST

Restart your computer in SAFE MODE.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines