We recently went through a thorough site inspection to satisfy new credit card compliance guidelines. I thought I would share some of the things we were required to add to our site in order to pass inspection.
1. Privacy Policy revised to include data tracking by 3rd party sites like Google Analytics and social media to which the site may be linked.
2. Refund & Return Policy.
3. Complaint Resolution Policy & Timeline. If there's a dispute, who settles it and how long does the process take, etc...?
4. Complaint submission form and/or contact details (name, address, telephone).
This is on top of existing requirements about record keeping, data protection & encryption to keep user data safe & secure.
If your site conducts business in the European Union, additional regional requirements may apply.
Happy coding!
Nancy O'Shea— Product User, Community Expert & Moderator
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