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Extract does not work in Dreamweaver CC on Mac Mojave

Creative suit
Community Beginner ,
Jan 20, 2020 Jan 20, 2020

I'm connected to Adobe CC, I have a html-page open, I can load a psd-file and upload it,

but I click on the image in the Extract-panel and get 'Error generating extract data for --psd-file.'

I can open the psd-file in Photoshop CC, and I follow example in the book 'Dreamweaver CC 2019 release Classroom in a book' by Jim Maivald

What to do.

Regards

Goran
[Moderator Note: Personal information removed.]

 

 

TOPICS
Error , Import and export
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correct answers 1 Correct answer

Nayan_Kankariya Adobe Employee
Adobe Employee , Jan 22, 2020 Jan 22, 2020

Hi @Creative_suit, @Omachi,

 

Thank you for reporting this issue. Dw Extract service and functionalities are up and working now. Request you to please try and revert if you are still facing this issue at your end.

 

We apologize for the inconvenience caused.

 

Thanks,
Nayan
Adobe Dreamweaver

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Nancy OShea Community Expert
Community Expert ,
Jan 20, 2020 Jan 20, 2020

Did you upload the .psd file to your Creative Cloud space?

See if this video helps you.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Jon Fritz Community Expert
Community Expert ,
Jan 20, 2020 Jan 20, 2020

See if anything here helps: https://helpx.adobe.com/dreamweaver/kb/known-issues-october-february-2014.html

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Omachi
Mentor ,
Jan 20, 2020 Jan 20, 2020

There is another topic, and multiple people are complaining about similar issues, so it is likely that they are having service issues.

https://community.adobe.com/t5/dreamweaver/extract%E3%81%A7psd%E3%82%92%E8%AA%AD%E3%81%BF%E8%BE%BC%E...

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Nayan_Kankariya Adobe Employee
Adobe Employee ,
Jan 22, 2020 Jan 22, 2020

Hi @Creative_suit, @Omachi,

 

Thank you for reporting this issue. Dw Extract service and functionalities are up and working now. Request you to please try and revert if you are still facing this issue at your end.

 

We apologize for the inconvenience caused.

 

Thanks,
Nayan
Adobe Dreamweaver

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Michaela McLeish
Community Beginner ,
Mar 03, 2022 Mar 03, 2022

I came across a similar issue today. When trying to extract, all .psd files are greyed out. BUT .psb files were not.
SUCCESSFUL WORK AROUND
I saved my .psd as a .psb and was able to extract it. 

Hope this helps someone! 

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Michaela McLeish
Community Beginner ,
Mar 03, 2022 Mar 03, 2022
In Response To Michaela McLeish

This was on MAC 

 

 

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Nancy OShea Community Expert
Community Expert ,
Mar 03, 2022 Mar 03, 2022
In Response To Michaela McLeish

@Michaela McLeish,

Just so you know, the Extract Panel will be ending in July 2022.

https://community.adobe.com/t5/dreamweaver-discussions/extract-panel-will-be-unavailable-in-dreamwea...

 

Personally, I've never needed Extract for my own production work.  But going forward, Adobe XD is a UI/UX prototyping tool you could use instead.

https://www.adobe.com/products/xd.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Michaela McLeish
Community Beginner ,
Mar 03, 2022 Mar 03, 2022
LATEST
In Response To Nancy OShea

Thanks for sharing this. I'm just learning at the moment so I wont get too used to the Extract Panel. 

Mic

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