Copy link to clipboard
Copied
Please help.
After running the latest update to ver 19, Dreamweaver crashes right after opening. The only version that works is a rollback to 15.0.0.
I am running a Windows 10 machine.
Below is the Event log output for a typical-crash-after-open for ver 17.5:
Faulting application name: Dreamweaver.exe, version: 17.5.0.9878, time stamp: 0x592ee4fe
Faulting module name: USER32.dll, version: 10.0.16299.125, time stamp: 0x6c242675
Exception code: 0xc000041d
Fault offset: 0x000000000000b5e3
Faulting process id: 0x3b1c
Faulting application start time: 0x01d4874d41699bb4
Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe
Faulting module path: C:\WINDOWS\System32\USER32.dll
Report Id: 998f3a8a-44a4-4df7-8579-5bed413a4650
Faulting package full name:
Faulting package-relative application ID:
and for Ver 18.2
Faulting application name: Dreamweaver.exe, version: 18.2.0.10165, time stamp: 0x5afef9a8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1f50
Faulting application start time: 0x01d4874f7439693e
Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2018\Dreamweaver.exe
Faulting module path: unknown
Report Id: 936f1dcb-a473-4cb7-b33e-078a356d48ff
Faulting package full name:
Suggest you update Win10 if you haven't already. Also update graphics drivers directly from the graphics card manufacturer's website.
https://support.microsoft.com/en-us/help/142676/how-to-correct-common-user32-dll-file-errors
If that doesn't help, try booting Windows in Safe Mode and then try launching DW 2019. Safe Mode eliminates all but essential processes from loading.
Copy link to clipboard
Copied
Suggest you update Win10 if you haven't already. Also update graphics drivers directly from the graphics card manufacturer's website.
https://support.microsoft.com/en-us/help/142676/how-to-correct-common-user32-dll-file-errors
If that doesn't help, try booting Windows in Safe Mode and then try launching DW 2019. Safe Mode eliminates all but essential processes from loading.