I am unable to run any Dreamweaver CC version after 15.0.0

New Here ,
Nov 28, 2018 Nov 28, 2018

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Please help.

After running the latest update to ver 19, Dreamweaver crashes right after opening. The only version that works is a rollback to 15.0.0.

I am running a Windows 10 machine.

Below is the Event log output for a typical-crash-after-open for ver 17.5:

Faulting application name: Dreamweaver.exe, version: 17.5.0.9878, time stamp: 0x592ee4fe

Faulting module name: USER32.dll, version: 10.0.16299.125, time stamp: 0x6c242675

Exception code: 0xc000041d

Fault offset: 0x000000000000b5e3

Faulting process id: 0x3b1c

Faulting application start time: 0x01d4874d41699bb4

Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2017\Dreamweaver.exe

Faulting module path: C:\WINDOWS\System32\USER32.dll

Report Id: 998f3a8a-44a4-4df7-8579-5bed413a4650

Faulting package full name:

Faulting package-relative application ID:

and for Ver 18.2

Faulting application name: Dreamweaver.exe, version: 18.2.0.10165, time stamp: 0x5afef9a8

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000000000

Faulting process id: 0x1f50

Faulting application start time: 0x01d4874f7439693e

Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2018\Dreamweaver.exe

Faulting module path: unknown

Report Id: 936f1dcb-a473-4cb7-b33e-078a356d48ff

Faulting package full name:

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correct answers 1 Correct answer

Adobe Community Professional , Nov 28, 2018 Nov 28, 2018

Suggest you update Win10 if you haven't already.  Also update graphics drivers directly from the graphics  card manufacturer's website. 

https://support.microsoft.com/en-us/help/142676/how-to-correct-common-user32-dll-file-errors

If that doesn't help, try booting Windows in Safe Mode and then try launching DW 2019.  Safe Mode eliminates all but essential processes from loading.  

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Adobe Community Professional ,
Nov 28, 2018 Nov 28, 2018

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Suggest you update Win10 if you haven't already.  Also update graphics drivers directly from the graphics  card manufacturer's website. 

https://support.microsoft.com/en-us/help/142676/how-to-correct-common-user32-dll-file-errors

If that doesn't help, try booting Windows in Safe Mode and then try launching DW 2019.  Safe Mode eliminates all but essential processes from loading.  

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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