I can only launch Dreamweaver from Creative Cloud

[malbatron]

I recently updated Dreamweaver, and now it will not launch from my Windows 10 start menu.  It will only launch if I open Creative Cloud and select Open from there. I have tried uninstalling and reinstalling multiple times.

When I launch from desktop or start menu, I receive an error saying it won't start because libcef.dll is missing.

Any help?

[Nancy OShea]

Did you update or upgrade to a new version?

Which version do you have?  You'll find that under the Help menu > About Dreamweaver.

Which version is your desktop icon pointing to?  You can find that by right clicking and looking at Properties.

[malbatron]

Hi Nancy,

I installed on my laptop.  I migrated recently from a desktop, so it's a new install.

2017.5 Release, 9878 Build

Checked shortcut, goes to same version.

[Nancy OShea]

malbatron  wrote

Hi Nancy,

I installed on my laptop.  I migrated recently from a desktop, so it's a new install.

If it's a new install, right-click on shortcut icon and select run as administrator.

Nancy

[malbatron]

Hi Nancy,

Tried that one earlier, no go.

[Nancy OShea]

What happens when you try to launch DW?

Are you seeing anything?

What processes does your Task Manager display?

Nancy

[malbatron]

Thanks for your help Nancy.

Here's the libcef error I receive:

Also, here's a list of my running processes:

Dropbox - processes.txt

[Nancy OShea]

See if this helps:

https://fix4dll.com/libcef_dll

[malbatron]

sorry, file not found on the fix4dll.com site.

[BenPleysier]

I am glad you did not find the file, libcef.dll is prone to nasty injections especially coming from non-identified sources.

I suggest you uninstall Dreamweaver, use the Cleaner tool and re-install Dreamweaver. See Use the Creative Cloud Cleaner Tool to solve installation problems

[malbatron]

that worked Ben! Thank you!!!

[malbatron]

Ugh, the problem is back! So strange!

Short of completely reformatting my computer, any other ideas?

[BenPleysier]

Can you show us the contents of the Event Viewer? See 6 Ways to Open Event Viewer in Windows 10

[malbatron]

Hi Ben - seems to be quite a bit in there. What from Event Viewer would you like to see?

[BenPleysier]

The parts that are relevant to Dreamweaver.

[malbatron]

I ran Event Viewer, viewed the details of the Application Popup:

Log Name:      System

Source:        Application Popup

Date:          8/4/2017 10:32:31 PM

Event ID:      26

Task Category: None

Level:         Information

Keywords:     

User:          SYSTEM

Computer:      MALBAS-SPECTRE

Description:

Application popup: Dreamweaver.exe - System Error : The program can't start because libcef.dll is missing from your computer. Try reinstalling the program to fix this problem.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Popup" Guid="{47BFA2B7-BD54-4FAC-B70B-29021084CA8F}" />

    <EventID>26</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2017-08-05T05:32:31.196618400Z" />

    <EventRecordID>17549</EventRecordID>

    <Correlation />

    <Execution ProcessID="624" ThreadID="812" />

    <Channel>System</Channel>

    <Computer>MALBAS-SPECTRE</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="Caption">Dreamweaver.exe - System Error</Data>

    <Data Name="Message">The program can't start because libcef.dll is missing from your computer. Try reinstalling the program to fix this problem. </Data>

  </EventData>

</Event>

[malbatron]

Also ran a Malware Bytes scan, but came up clean.

[BenPleysier]

Try the file checker tool as per https://support.microsoft.com/en-au/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

[Niharika Jha]

Hi,

Can you see if your Windows is updated to the latest available version? Also, if this doesn't solve your problem can you please see if the task manager has some Dreamweaver processes running in the background- if yes, please kill them and then try restarting Dw. For a simple cure, please try restarting your computer.

Also you can try uninstalling Creative Cloud, delete the C:\Users\Username\AppData\Local\Adobe\OOBE directory and reinstall Creative Cloud.

FYI, these DLL error messages can appear during program installation, while a libcef.dll-related software program (eg. Trend Micro Titanium Maximum Security 2012) is running.

Regards,

Niharika Gupta

Adobe Dreamweaver

[malbatron]

Hello Niharika,

No processes running, restarted, still same behavior.

I also uninstalled Dreamweaver again, restarted, reinstalled, same behavior.

I tried to uninstall Creative Cloud, says "Couldn't uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it."

I'm not running any security software except stock Windows 10.

Any other suggestions?

[vixbow]

I have this same problem. It's been happening for about 6 months. Has anyone found a solution?

[Nancy OShea]

This topic is from 2017. Please start a new topic with your computer details and any error messages you're seeing.

Meanwhile, use a computer user profile with Administrative level permissions.

Windows Start menu.  Right click on DW icon.  Select More > Run As Administrator.

If this computer is administrated by your employer or school, please contact your IT dept for assistance.

[Due to its age, this discussion is locked.]