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Mac mini M2, Dreamweaver 2021 v21.3.0 crashing when loading, updating the site cache

Contributor ,
Feb 21, 2023 Feb 21, 2023

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Dreamweaver becomes unresponsive on launch, I get a pop up saying updating the site cache, then the spinning wheel and then I have to force quite the non responding application. I have tried deleteing the directory: User > me > library > Caches > com.adobe.dreamweaver-18.1 that did not help. 

I have found similar reports online but most seem to relate to windows environments.

Any help greatly appreciated.

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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It might help to restore preferences: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html 

If the program won't make it to that point, you may need to manually delete/rename the folder it's trying to restore.

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Contributor ,
Feb 22, 2023 Feb 22, 2023

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Thanks for the info, unfortunately it did not work, I tried manually removing the files and via the key hold down launch method but the app crashes when updating the cache. 

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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Creative Cloud apps are NOT certified compatible with M2 chips (yet).

See below.

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

image.png

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 22, 2023 Feb 22, 2023

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Have you tried loading up DW in a different user account and seeing if the problem persists to rule out OS user issues?

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Contributor ,
Mar 01, 2023 Mar 01, 2023

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Hi @Ben M  I haven't tried this as the Mac I am using is new and has had minimum software installed. I don't want to start adding unecessary user accounts for what I suspect it's more likely an M2 compatibility issue. For now I will use an old mac running Monterey which Dreamweaver is running fine on, a bit inconvenient but it'll get the job done.

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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When you say new, can you confirm nothing was migrated from a previous Mac/time machine backup to this new Mac? Having been through Mac migrations myself back to the PowerPC days sometimes this can sometimes be caused by legacy migrations from a previous installation in the OS that sometimes causes erratic behavior. At most, if your OS user profile has an issue you can migrate folders like documents/photos/etc without issue and just leave system user files behind. Applications are not impacted unless you are in an environment where you are installing Apps per user account and not to the computer in general.  The other case is if the issue persists then we can confirm 100% it is a M2 compatibility issue and you can simply delete the additional user account as if it never existed.

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Contributor ,
Mar 01, 2023 Mar 01, 2023

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No nothing migrated, when I set up the new machine I avoided that at all cost to keep the new machine as clean as possible. When I installed Dreamweaver on the new Mac it did open, I imported (30'ish sites), exported from my previous version of Dreamweaver, it was the cache of those sites that were trying to update and I guess the route of the problem. I did run the Dreamweaver uninstaller but it did not seem to completely removed everything as I was able to find some Dreamweaver system files after running the uninstall. On reinstall it was still trying to update site cache, on a clean install there should not have been any sites to cache. Is there a way to truly unistall Dreamweaver?

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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quote

I did run the Dreamweaver uninstaller but it did not seem to completely remove everything... Is there a way to truly unistall Dreamweaver?


By @roberts33286217

==========

Use the Adobe CC Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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At the risk of repeating myself from last week, Dreamweaver is still NOT M2 chip compatible.  Use at your own risk.

 

image.png

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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