Matériel HS comment récupérer mon ancien produit

New Here ,
Apr 23, 2022 Apr 23, 2022

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Bonjour,

J'ai acheté en 2012 Dreamweaver CS 5.5 qui me suffit amplement pour mes quelques mises à jours.

Le hic mon ordi rend l'âme.

Comment obtenir une réinstallation sans être obligée de me réabonner mensuellement ?

Merci

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Community Expert ,
Apr 24, 2022 Apr 24, 2022

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CS5 and CS6 are discontinued and on life support. But they can still be activated providing you have the following:
1. your original installers (disks or downloads) that you received at purchase and a DVD/CD reader to read them.
2. A legitimate serial number for that language, version and platform (Win/Mac).  And, if it was an upgrade, a qualifying serial number from an older product.  You may find your serial numbers online at  https://account.adobe.com/products
3. You also need an older operating system that can support legacy 32-bit apps.

NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Legacy Creative Suite will never run on Catalina, Big Sur or Monterey. Nor will it be tested on Win 11. Only the latest Creative Cloud products are compatible with new systems.

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 01, 2022 May 01, 2022

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Bonjour et merci pour la réponse mais je ne retrouve pas le mail de 2012 avec le numéro de série...

 

Je suis dégoutée. Vais aller voir ailleurs tant pis.

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Community Expert ,
May 01, 2022 May 01, 2022

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If you registered your software, your serial numbers are in your online account. Please log-in below.

https://account.adobe.com/products

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 01, 2022 May 01, 2022

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Bonjour,

J'ai ressayé en vain ! Sur l'adresse de la commande, sur un autre au cas où...
Rien sur mon compte en ligne, j'ai pourtant la facture !
Grrr 😞

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Community Expert ,
May 02, 2022 May 02, 2022

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From whom did you purchase?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 02, 2022 May 02, 2022

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I send you a copy of this order.

Thanks

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Community Expert ,
May 02, 2022 May 02, 2022

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There is nothing I can do.  I do not work for Adobe.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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