My Dreamweaver (I purchased online) suddenly stopped and i have to use a trial.

[Guest]

Help! I tried to call and the woman told me how to reset my password and get online, but I can't figure out how to get my dreamweaver working again. I am so tired. What do I do.

[Nancy OShea]

What happened?  Did your paid subscription suddenly revert to a 7 day Trial? 

Try logging out of Creative Cloud Desktop App with the Gear Icon.  Wait a few minutes.  Then sign-in with your paid username and password.

Nancy

[Nancy OShea]

Here's the relevant Help Document for you:

https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Nancy

[Guest]

When I texted back and forth with them yesterday, we established that I've been paying monthly for years - including this March 2017 on the 15th. Why did they turn it off?

[Jay Nandu]

You need to be keep log in on creative cloud installer when you use any Adobe software. There is agent that verify your credential.

[Guest]

We checked and I paid for my Dreamweaver on March 15th, as I have for a long time each month. Why did you turn my account off?

[Nancy OShea]

Please do not disregard my 1st and 2nd replies to you above about logging-out of Creative Cloud and back in again.  Sometimes you need to reset especially after an operating system upgrade.   

FYI:  We are fellow product users just like you.   This is not Adobe technical support.  It's a public product forum.

Nancy