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My uploads don't show on the web

Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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For many years I happily used DW 11.5 until I could no longer update my system on my iMac. Now I have a new iMac running Big Sur, and the latest version of Dreanweaver. iPower is my host. When I upload pages all seems to go well except I don't see the changes I've made on the web. If I use my outdated version of DW on my outdated iMac I can upload normally and then see the changes on the web. My skills are limited. I am a painter and show my art work with Dreamweaver. Chatting with iPower hasn't been much help. Do you have a suggestion? Thank you.

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correct answers 1 Correct answer

Community Expert , Apr 29, 2021 Apr 29, 2021

1. You will need to delete the duplicate folder and its contents from your remote server.

2. Move your local site files out of the duplicate public_html folder and up to the actual root which should be your computer's hard drive.

 

Expand your Files Panel to compare Remote with Local.

 

 

 

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Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

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Hi @Vincent16B6 ,

 

Thanks for writing to us. Please see if the site's server root directory is same on both machines. PFB the screenshot for setting the root directory. 

 

Site Setup DialogSite Setup Dialog

 

Steps:

1. Invoke 'Manage Sites' dialog.

2. Select the required Site and click on 'Edit the currently selected site' button.

3. Switch to 'Servers' tab.

4. Select the required server and click on 'Edit existing Server' button.

5. Please confirm if the root directory is same on both the machines.

 

Please let us know if the above resolves the issue else we can have a remote connect session(details sent in a private message) at convenient time to you for debugging the issue on your machine and try fixing the same.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Nayan: Thank you for the reply.

Yes, the root directory is the same on the old and the new machines.  public_html/

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Community Beginner ,
May 01, 2021 May 01, 2021

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Thank you Nayan. I have been distracted by some medical issues. Yes, I would very much like to do the remote connect session you offer. I've not have to deal with an issue like this and am very rustly with Dream Weave. Please tell me the next step. Thank you!

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Adobe Employee ,
May 03, 2021 May 03, 2021

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Hi @Vincent16B6 ,

 

Thanks for reverting on this. Please try reverting to the private message sent on April 28th with your availability, we can have a remote connect session and try resolving the issue.

 

Have a pleasant day!

 

Regards,

Nayan

Dreamweaver Team

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Community Expert ,
Apr 28, 2021 Apr 28, 2021

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Hi @Vincent16B6,

Most likely, you're uploading to the wrong directory on your server.  The server's root directory varies by webhost and hosting plan.  If unsure, contact your hosting provider.

 

Site > Manage Sites, Server, Root DirectorySite > Manage Sites, Server, Root Directory

 

Similarly, DO NOT allow the root folder's name to appear in your local site folder.  If it does, then you're doubling up with an unnecessary sub-folder which has the same deleterious effect as what you describe. 

 

Finally, after uploading files to server, be sure to refresh your browser's cache with F5 or Ctrl/Cmd + R.  Or use a different browser.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Nancy: Thank you for the reply. I will contact iPower.

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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public_html/ does appear in my local site folder. What do I do?

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Community Expert ,
Apr 29, 2021 Apr 29, 2021

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1. You will need to delete the duplicate folder and its contents from your remote server.

2. Move your local site files out of the duplicate public_html folder and up to the actual root which should be your computer's hard drive.

 

Expand your Files Panel to compare Remote with Local.

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 02, 2021 May 02, 2021

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Nancy: Thank you. My HD is locked against me. I can only read. I have tried to change permissions but not successful.

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Community Expert ,
May 02, 2021 May 02, 2021

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Suggest you ask a computer knowledgeable friend or family member to help you. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 02, 2021 May 02, 2021

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But I was able to delete the duplicate folder in my remore server, iPower.

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Community Beginner ,
May 03, 2021 May 03, 2021

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Thank you for the help. I was able to move my website folder to my HD with the help of a friend.

Things are working more or less normally now.

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