Neither DW, nor CC, nor Br... in short, nothing can be launched and run

[B i r n o u]

hello everyone,

in fact everything is said, or almost, in the title of this post. for several days now, no CC application launches.

as soon as I double click on one of their icons, including the CC itself, the disk usage performance climbs to 100%, then a long time later the splash screen appears as a flash, followed by the application window, but the window is, and remains, empty. It stays like this for a few minutes, then the application crashes.

It should be noted that during all this time, I can still use the machine, as well as all other applications (except CC) in a normal way. Only the CC and its applications remain inaccessible?

I searched on the web, in the Windows forums, I reinstalled CC desktop, I reset the CC preferences, I made sure that everything was up to date, OS, drivers, applications, I checked the disk, I exchanged with GPT, nothing did, or at least everything that has, or has been, proposed has been done...

hence my question, has this already happened to any of you...?

[Jon Fritz]

I have never had that happen, that would absolutely cripple my work.

Have you wiped everything with the Cleaner Tool and reinstalled?

Barring that, I'd be online/phone with Customer Care and escalate the issue to get a technician on the line.

[B i r n o u]

thank you @Jon Fritz for your feedback.
yes everything has been done, it's hard to understand, fortunately we work with alternative tools 😉
call, yes but where and to whom? I will try to reach Preran or Silvia.

[Nancy OShea]

Start here and work your way down this the list.

PART 1:  LOG-OUT AND LOG-IN

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

PART 2: REPAIR Creative Cloud Desktop App.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

PART 3: RESOLVE Connection Errors with Adobe Services

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen  In the Chat box, type AGENT followed by Enter key.  Wait for a human.
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

[Nancy OShea]

@B i r n o u,

Did you contact Adobe Technical Support? 

Were they able to resolve your problem?

[B i r n o u]

hello @Nancy OShea 

no i couldn't find the time to call Adobe yet. we have too much work to do right now hre at the office, with our nose to the grindstone. i'll take care of the Adobe suite once the rush will be over 😉