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Problema al instalar aplicaciones

New Here ,
Apr 26, 2024 Apr 26, 2024

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Buenas noches.

 

No me está permitiendo descargar e instalar aplicaciones que están incluidas en mi plan, tenía el plan básico de fotografía y lo pase al de todas las apps porque quería descargar el Dreamweaver, pero me sigue apareciendo la opcion de probar o comprar.

Ya está incluido en mi plan actual, por qué no me aparece la opción de instalar??

 

Lo necesito urgente.

Saludos

TOPICS
Download install and licensing , Product issue

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Can you try downloading the creative cloud desktop app and see if you still have the same issue: https://creativecloud.adobe.com/apps/download/creative-cloud . Also try logging out/back in. Lastly, you can try contacting Adobe support via the chat bot or X to receive support.

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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