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"Attach File" Pop-up Window size

Explorer ,
Dec 23, 2021 Dec 23, 2021

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I'm re-designing via CSS a popular HelpDesk Software hosted on my server.

There's a portion on the end-user portal where they can "Attach File"

Clicking that button creates a Pop-up window with "Browse" and "Upload".

We have a lot of older end-users, so I changed the buttons/text on that Pop-up Window dialogue for "Browse" and "Upload" to be bigger, and now the window isn't big enough, and they have to scroll or resize the window to see the "Upload" button. Since I always design for the least computer savvy individuals, I'd like to resize that window.

I'm thinking it's not in CSS, but maybe someone in this forum would know exactly where to start looking?

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Community Expert ,
Dec 23, 2021 Dec 23, 2021

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1. This is NOT a Dreamweaver question.

2.  No.  Without knowing which Help Desk you're using or how it's put together, there's no way to know if what you want to do is even possible.  

3. Check your server software's documentation.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 23, 2021 Dec 23, 2021

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This is definitely in the CSS if it is web-based. CSS controls all styling. First, what are you using? Second, can we see what is going on? If we can't see what is going on, best advice we can give is to right click on the object to open the Inspector window in your browser. From there you can see what styles are affecting your button.

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Community Expert ,
Dec 23, 2021 Dec 23, 2021

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Modal Window size is probably controlled by JavaScript or other helper scripts, not CSS.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 24, 2021 Dec 24, 2021

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well, without seeing the code, it is pretty complex to propose a solution, or bring any help 🙂

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Explorer ,
Jan 03, 2022 Jan 03, 2022

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Thanks for the reply. I completely spaced on that! Here's what the button calls:

<a target="attachmentWindow" onclick="javascript&colon;window.open('/helpdesk/WebObjects/Helpdesk.woa/wo/956.21.0.5.3.19.1.3','attachmentWindow','toolbar=no,location=no,status=no,menubar=no,resizable=no,scrollbars=no,top=250,left=250,width=350,height=175'); return false" href="/helpdesk/WebObjects/Helpdesk.woa/wo/956.21.0.5.3.19.1.3" class="roundRectButton"><div class="panelButton">Add File</div>
</a>

I can't seem to figure out where I can edit this, as I do not believe (/helpdesk/WebObjects/Helpdesk.woa/wo/956.21.0.5.3.19.1.3) to be a directory on the server. It's definitely something I've no experience with.

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Community Expert ,
Jan 03, 2022 Jan 03, 2022

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If you have access to the anchor tag, it's as plain as the nose on your face. 

 

width=350,height=175  and that's pixels.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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