Re: adobe dream weaver 2017 stopped working(branching out)

Community Beginner ,
Dec 20, 2016 Dec 20, 2016

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I have the same problem, i run my dreamweaver cc 2017 on windows 10 and it crashed (app has stopped working)

1. deleting the Dreamweaver folder in the "roaming" directory

2. do sfc /scannow

3. reset my preferences (ctrl+shift+windows key)

4. uninstall web companion - lavasoft from my control panel,

it doesn't work

I solved my problem after i do this steps :

1. uninstall all cc programs, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

2. uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. cleaning installation http://www.adobe.com/support/contact/cscleanertool.html

4. use adw cleaner to clean adware,,

5. restart my computer

6. reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

7. reinstall adobe dreamweaver CC 2017 ---- and then dreamweaver can launch properly

These files are deleted by Adw cleaner from my computer :

[#] File deleted: C:\WINDOWS\SysNative\LavasoftTcpService64.dll

[-] File deleted: C:\WINDOWS\SysNative\LavasoftTcpServiceOff.ini

[-] File deleted: C:\WINDOWS\SysWoW64\lavasofttcpservice.dll

[-] File deleted: C:\WINDOWS\SysWoW64\LavasoftTcpServiceOff.ini

[-] File deleted: C:\Users\Greg\AppData\Roaming\Mozilla\Firefox\Profiles\k5wi8z3g.default-1465383609254\searchplugins\yahoo-lavasoft.xml

[-] File deleted: C:\Users\Greg\AppData\Local\Google\Chrome\User Data\Profile 2\Local Storage\hxxp_www.azlyrics.com_0.localstorage

[-] File deleted: C:\Users\Greg\AppData\Local\Google\Chrome\User Data\Profile 2\Local Storage\hxxp_www.azlyrics.com_0.localstorage-journal

looks like the problem is because creative cloud crashed with other software (Web Companion - lavasoft) but simply uninstall it from our control panel didn't delete the dll files (such as LavasoftTcpService64.dll)

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correct answers 1 Correct answer

Adobe Community Professional , Jan 03, 2017 Jan 03, 2017

Yes.  Lavasoft Ad-Ware is a known conflict with Adobe Dreamweaver, Photoshop, After Effects and others.

Uninstalling Lavasoft Web Companion and all it's related DLL files fixes the problem.

Photoshop crashes with Lavasoft Chrome extension installed

If you cannot find the DLL files, turn on Hidden Items in your Windows File Explorer.

Nancy

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Adobe Employee ,
Dec 27, 2016 Dec 27, 2016

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Adobe Employee ,
Jan 03, 2017 Jan 03, 2017

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Apologize for the frustration, and sorry for the delayed response. Please send us your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch fo rinvestigation.

Thanks,

Preran

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Adobe Community Professional ,
Jan 03, 2017 Jan 03, 2017

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Yes.  Lavasoft Ad-Ware is a known conflict with Adobe Dreamweaver, Photoshop, After Effects and others.

Uninstalling Lavasoft Web Companion and all it's related DLL files fixes the problem.

Photoshop crashes with Lavasoft Chrome extension installed

If you cannot find the DLL files, turn on Hidden Items in your Windows File Explorer.

Nancy

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 27, 2020 Mar 27, 2020

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thanks for sharing

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