FTP Connection Problems [Branched]

[tap.andrack]

This does not work for me, see below.

[Nancy OShea]

I branched this to a new discussion for you. 

Please confirm with your web host that you have the correct log-in credentials for your hosting plan.  See screenshot.

Site > Manage Sites, Server, Root Directory

My power has been cut off due to high winds and fire risks. I have to go now. Good luck!