• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Simple: DW CC 2018 won't open

Explorer ,
Nov 06, 2017 Nov 06, 2017

Copy link to clipboard

Copied

I've using Win10. I think the DW app is installed - I updated it yesterday. I'm signed into CC. I didn't have trouble opening DW last week. I've tried clicking on my Shortcut and, on the exe file in WinEx, and on the site's index file. Nothing seems to open the program. When I click on the Shortcut in Programs, I get a quick "explosion," then nothing happens. Suggestions?

Views

7.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 09, 2017 Nov 09, 2017

Votes

Translate

Translate
Community Expert ,
Nov 06, 2017 Nov 06, 2017

Copy link to clipboard

Copied

I would try clearing the program cache and restoring preferences first...

Deleting a corrupted cache file

Unusual behavior in Dreamweaver? Try restoring preferences.

If neither of those work, I'd use the Cleaner Tool and reinstall...

Use the Creative Cloud Cleaner Tool to solve installation problems

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

I tried both of these and it still doesn't work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 06, 2017 Nov 06, 2017

Copy link to clipboard

Copied

Before you wipe it, right-click on desktop icon and Run As Administrator.

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

Copy link to clipboard

Copied

Hi,

Please try below suggestion and see if it helps resolving the issue:

Logout from CC and Quit CC

Login again, relaunch Dreamweaver

Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

Please try below suggestion and see if it helps resolving the issue:

Logout from CC and Quit CC

Login again, relaunch Dreamweaver

This solution helped once, but problem returned.

I also tried running as administrator, but that didn't work.

One time that I tried the solution above, I clicked on "log out" in CC and nothing happened.  It seems to be an issue with the CC app manager.

Dreamweaver CC 2018 just won't launch.  In Task Manager, there is a background process for each time I try to launch Dreamweaver.  I also have CS6, and THAT will not launch now either. 

This is a total productivity killer!  Please help.  Windows 10.

Capture.PNG

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 27, 2020 Jan 27, 2020

Copy link to clipboard

Copied

LATEST

Logging out and Log in back helped me a lot

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 13, 2017 Nov 13, 2017

Copy link to clipboard

Copied

wow Nancy, that fixed it!  It was solution number 5 from your link.  Deleting the OOBE folder.

I think that makes 3 times you've come to my rescue over the years.  Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 13, 2017 Nov 13, 2017

Copy link to clipboard

Copied

Shoot, the problem has returned.  Deleting the OOBE folder only fixes it once.  Subsequently, I still can't open Dreamweaver.  I guess I will have to open a support ticket.

Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 16, 2017 Nov 16, 2017

Copy link to clipboard

Copied

Hi BC,

Did you try to add Dreamweaver at startup programs ?

Using Autoruns from sysinternal, I added full path of Dreamweaver.exe to HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

(just want to see if I'm not alone... eh. I also heard about a possible Java problem ? Is Dreamweaver using it ?)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

Hi Didymus,

Can you let us know if the solutions helped you, or if you need more assistance?

Thanks,

Preran

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

Preran,

I've tried everything.  I uninstalled and installed lower versions and other programs.  used the CC uninstaller.  Used the Cleaner tool. Nothing opens.  Not from program icons and not from the CC interface.

This seems like an issue with the CC app itself.

I've lost two days of work now. Please help.

[edited by Mod. This will send a PM to Preran]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 09, 2017 Nov 09, 2017

Copy link to clipboard

Copied

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 10, 2017 Nov 10, 2017

Copy link to clipboard

Copied

Thank you, Nancy.

The quickest way to get your issue investigated and resolved is by contacting  Contact Customer Care and sharing this forum post with them befoer they investigate further.

If you need me to raise a support case for you, send me your Adobe ID, location, and phone number along with a link to this forum post. To send a private message, click my picture and use the message button.

Thanks,

Preran

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 10, 2017 Nov 10, 2017

Copy link to clipboard

Copied

Hello,

I have the same issue, Dreamweaver won't launch.

The process is running, and it adds more than one process if we launch more Dreamweaver.exe :

But nothing happen.

The only method I found is to add Dreamweaver to startup programs.

Restart computer and Dreamweaver starts.

Works for me.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 10, 2017 Nov 10, 2017

Copy link to clipboard

Copied

Hi,

Can you try running your system in clean-boot mode and launch Dreamweaver.
Steps to reboot in clean mode :https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

In case the issue still persist, please go to event viewer, select Windows logs and share a screenshot.

Regards,

Akshay

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 07, 2020 Jan 07, 2020

Copy link to clipboard

Copied

After trying everything, installing, uninstalling, reinstalling, cleaning etc. and having a sleepless night, this was the only solution that helped. Another program is likely to prevent Dreamweaver from starting, and when I perform a clean boot it works. Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 12, 2018 Jan 12, 2018

Copy link to clipboard

Copied

I have the same problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 12, 2018 Jan 12, 2018

Copy link to clipboard

Copied

If you have the same problem as in the original post, this has been answered as solved. If you still have a problem, then it may not be the same as the OP's and it is better to start a new discussion explaining what the problem is.

Wappler, the only real Dreamweaver alternative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 29, 2018 Jan 29, 2018

Copy link to clipboard

Copied

I also have the same issue, and as per the accepted answer, deleting the oobe folder worked but again only once

anyone have a better fix?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 14, 2018 Dec 14, 2018

Copy link to clipboard

Copied

I right click the icon app and run as administrator, then a message to accept the terms appears click ok a new dreamweaver starts

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines