trouble signing in

New Here ,
Feb 07, 2022 Feb 07, 2022

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Whenever I open up Adobe Dreamweaver, it says to insert a verification code it sent me on an email but the email is wrong. I tried changing the email by creating a new account with my correct email but when I go back it says the exact same thing with the wrong email.

 

The files I attached show what comes up and when I sign in to a different account, it tells me I'm all set but it repeats everything all over again.

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Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

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That first screen tells you to contact support has me concerned there is a deeper issue and this is not specific to DW.  You might need to contact Adobe to resolve this.  First thing I would try is to log in to CC by the web interface: https://creativecloud.adobe.com and see if that works.  If not you may have to go down the support path and call/contact them.

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Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

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Which operating system do you have?  Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

- https://helpx.adobe.com/creative-cloud/system-requirements.html

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Failing that, see this help article about connection errors.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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