Trying to Authorize DW5 and my serial number isn't accepted.

[Boilerbop]

Yes, I know it's old software, but it's what I paid for and it works fine for me. I'm trying to install DW5 on new computer and my current serial number won't work. Then I downloaded the DW5 install file from my Adobe account and it still will not work. After contacting Adobe support, they told me to post here.

[Nancy OShea]

• Dreamweaver 5 or Creative Suite 5? 
• Which operating system do you have?
• Was this purchased as an upgrade version or a full scale version?
• What is the exact error message that you're seeing?

Suffice it to say that legacy 32-bit software cannot be installed on Catalina or Big Sur. 

[Boilerbop]

Sorry, CS5. I'm using W10. It is an upgrade from GoLive. Neither the DW code or GL code (when prompted to input that) would work. I can't access that system now, but I believe the error was "invalid code".

[Nancy OShea]

From whom did you buy the software?   Unfortunately, there's not much you can do if your license was revoked.  Before Creative Cloud, some bad actors played fast & loose with volume licensed copies and got into a whole heap of trouble for it.  

Contact Adobe support and ask them to reset your activation count.  That's literally all they can do to help though, as CS is discontinued & unsupported. 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Good luck!

[Boilerbop]

I bought it new from Adobe. This is a re-install so I know the serial number worked in the past.

[Ben M]

Have you tried this KB article?

https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

[Boilerbop]

Thank you, but none of those options worked. Guess I'm ready to move on.

[Ben M]

I would agree with that assessment. You can either purchase a new subscription to use the newer version of DW (yearly or month to month), or look into alternatives.  Are you looking for something more along the lines of a code editor or something visual?  There are plenty of code editing options out there, and if you would prefer something more visual a CMS (hosted or installed yourself) may be a viable option to consider.

[craigvideo]

I'm leaning toward DW, but also researched VSCode and it looks promising. Do you have an opinion on it? I like  the option of writing the code and see the results easily in a browser.

[Nancy OShea]

Serial numbers are 24 digits, no alpha, no dashes or spaces. 

If your nunber contains letters, chances are it's not serial but a redemption code which must be redeemed for an actual serial number.

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

[Boilerbop]

The serial number is correct as it is on the back of the original Adobe product I purchased from Adobe.

[AmySykes]

Mmmm I think you are limited on the number of uses? I think might have to deactivated it on one system to use it on another system but given the risk involved with loosing it all together I would ask about it before trying it

[AmySykes]

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html  This link states Deactivation disconnects your app from your computer. You can then activate the apps on another computer or later reactivate them on the same computer.

[Nancy OShea]

@AmySykes,

Legacy Creative Suite software cannot be de-activated online.  That only works with subscription-based Creative Cloud.

@Boilerbop,

Did you enter the serial number correctly?  For example 0 (zero) not O.

Invalid or Revoked Serial Numbers

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

[Boilerbop]

Yes, it was zeros. Thanks for letting me know about online deactivation not working because that was my next attempt.

[B i r n o u]

are you talking about DW CS5 ?...  don't you have access to Homesite on the CD-Rom ?