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Trying to Authorize DW5 and my serial number isn't accepted.

Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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Yes, I know it's old software, but it's what I paid for and it works fine for me. I'm trying to install DW5 on new computer and my current serial number won't work. Then I downloaded the DW5 install file from my Adobe account and it still will not work. After contacting Adobe support, they told me to post here.

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Community Expert ,
Aug 13, 2021 Aug 13, 2021

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  • Dreamweaver 5 or Creative Suite 5? 
  • Which operating system do you have?
  • Was this purchased as an upgrade version or a full scale version?
  • What is the exact error message that you're seeing?

 

Suffice it to say that legacy 32-bit software cannot be installed on Catalina or Big Sur. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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Sorry, CS5. I'm using W10. It is an upgrade from GoLive. Neither the DW code or GL code (when prompted to input that) would work. I can't access that system now, but I believe the error was "invalid code".

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Community Expert ,
Aug 14, 2021 Aug 14, 2021

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From whom did you buy the software?   Unfortunately, there's not much you can do if your license was revoked.  Before Creative Cloud, some bad actors played fast & loose with volume licensed copies and got into a whole heap of trouble for it.  

 

Contact Adobe support and ask them to reset your activation count.  That's literally all they can do to help though, as CS is discontinued & unsupported. 


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Good luck!

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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I bought it new from Adobe. This is a re-install so I know the serial number worked in the past.

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Community Expert ,
Aug 15, 2021 Aug 15, 2021

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Thank you, but none of those options worked. Guess I'm ready to move on.

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Community Expert ,
Aug 19, 2021 Aug 19, 2021

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I would agree with that assessment. You can either purchase a new subscription to use the newer version of DW (yearly or month to month), or look into alternatives.  Are you looking for something more along the lines of a code editor or something visual?  There are plenty of code editing options out there, and if you would prefer something more visual a CMS (hosted or installed yourself) may be a viable option to consider.

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New Here ,
Aug 19, 2021 Aug 19, 2021

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I'm leaning toward DW, but also researched VSCode and it looks promising. Do you have an opinion on it? I like  the option of writing the code and see the results easily in a browser.

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Community Expert ,
Aug 19, 2021 Aug 19, 2021

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Serial numbers are 24 digits, no alpha, no dashes or spaces. 

If your nunber contains letters, chances are it's not serial but a redemption code which must be redeemed for an actual serial number.

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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The serial number is correct as it is on the back of the original Adobe product I purchased from Adobe.

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Participant ,
Aug 23, 2021 Aug 23, 2021

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Mmmm I think you are limited on the number of uses? I think might have to deactivated it on one system to use it on another system but given the risk involved with loosing it all together I would ask about it before trying it

 

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Participant ,
Aug 23, 2021 Aug 23, 2021

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https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html  This link states Deactivation disconnects your app from your computer. You can then activate the apps on another computer or later reactivate them on the same computer.

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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@AmySykes,

Legacy Creative Suite software cannot be de-activated online.  That only works with subscription-based Creative Cloud.

 

@Boilerbop,

Did you enter the serial number correctly?  For example 0 (zero) not O.

image.png

 

Invalid or Revoked Serial Numbers

https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Yes, it was zeros. Thanks for letting me know about online deactivation not working because that was my next attempt.

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Community Expert ,
Aug 23, 2021 Aug 23, 2021

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are you talking about DW CS5 ?...  don't you have access to Homesite on the CD-Rom ?

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