Unable to open

Report · Jan 21, 2017

I cannot get the trial version of Dreamweaver to open. I have no problem downloading Creative Cloud, or downloading Dreamweaver. However, when I try to open Dreamweaver, immediately upon opening I get a message that states "Adobe 2017 has encountered an error and will shut down".

I've uninstalled and reinstalled 4 times, I've shut off the firewall, I've tried renaming files. I do not see where there is a Wincache.dat file to delete.

I have to have Dreamweaver for school. Any help will be great appreciated.

Report · Jan 22, 2017

Have you tried to restart the system?

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Report · Jan 22, 2017

What does your Windows Event Viewer say is the faulting module?

LavaSoft (Ad-Aware) plugin is a known conflict with Adobe products. Uninstalling LavaSoft and it's related DLL files fixes that problem.

If your system does not have LavaSoft, it's quite possible you have a corrupted or missing DLL file, often a graphics driver that needs to be updated.

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator