Copy link to clipboard
Copied
All of a sudden, my DW 19.0.1 started becoming "unresponsive". It will start up, bring up the workspace, and then on my iMac I get the "beach ball". I waited 30 minutes and zip! I did an un-install using the Creative Cloud manager and then an "update" (it did now have a re-install option). No change. 17.5.0 works just fine as does 18.2. Using latest Mojave 10.14.2.
Tried rebooting, any ideas what to do next?
When you uninstall/reinstalled, did you Restore the Preferences file?
Copy link to clipboard
Copied
When you uninstall/reinstalled, did you Restore the Preferences file?
Copy link to clipboard
Copied
Bless you sire…. I am back up and running…. Do not know what happened but I tried your suggestion and magic occurred1
THANK YOU so much!1
Paul Liles
Copy link to clipboard
Copied
Jon, you are a wizzard! I am up and running now…. I would have never guessed preferences would have crashed the system!
Thank You,
Paul
Copy link to clipboard
Copied
Unfortunately or fortunately, depending on how you look at it, most "it just stopped working" issues with DW can be fixed by restoring the preferences file.
It's sort of DWs version of "did you turn it off and back on".