Why won't the extract panel load in Dreamweaver CC?

[daniellestokes]

I cannot get the extract panel to load in Dreamweaver CC on my Mac. 

The tutorial will load, but I can never actually use this feature.

[lnayal]

Please try following steps

1. Go to DW menu Help > signout(xxx@adobe.com)

2. Quit Dreamweaver

3. Launch Dreamweaver after a pause of 1 min

4. sign in again and check Extract panel

Let us know if this worked for you.

thanks,

Lalita

[Cliffpq1]

Lalita,

I have the same problem, the Extract panel is grayed-out, and what you suggested didn't work.

[lnayal]

Hi Cliff,

Can you share a snapshot of same? Also the version of DW you have? Extract panel will be grayed-out if there is no html page is open.

If that is not the case then let us have a look on your machine.

Please share your phone number and suitable time to connect over lnayalatadobedotcom

Thanks,

Lalita

[Cliffpq1]

Things are working now, thanks. The problem seems to have been moving the Creative Cloud file folder. Everything is synching and seems to be working, thanks.

[lnayal]

Great to know that Cliff. Happy Extracting

[SamiDev]

where is this folder

[BenPleysier]

It may be that Cliffpq1 will not appear, he last logged in on 13th June 2018.

If you have a problem, please start a new discussion.

[arlowest]

Read the post by Inayal carefully.

1. Open a blank html doc.

Then the extract page will no longer be greyed out.

I was having same issue. Solved for me.

Arlo

[tiamcquaid]

thank you!

[cybergipsy]

Thanks! This is solved for me

[Srazgrat]

Work for me. Dell e6420

[akhaira]

I had this problem.

The steps you gave worked for me:

1. Sign out from Dreamweaver (Help > signout)

2. Quit Dreamweaver and pause for 2 mins

3. Launch Dreamweaver again and sign in with the Adobe Id

[sarnajo]

I am having the same problem. I downloaded version 6 and signed out and back in, as well as restarted. The extract panel is still not working. What else can I do?

[sarnajo]

It's also asking me to license my software, but I am a CC member and am signed in.

[lnayal]

Hi Sarah,

Which version of DW you have installed? Can you check in DW Help menu if you are signed in?

If it asks you to sign in, this means you are not signed in.

Share your OS details as well and snapshot of the issue.

thanks,

Lalita

[sarnajo]

​This is the screen I get and I am signed in. See attached. Thank you. I'm

not sure what else to do.​

[sarnajo]

Attached is a screen shot of my OS.

[sarnajo]

​All my programs also keep asking me to sign in as if I am not a paying

member. ​I have been a member for over a year and now when I go online its

telling  me I am not.

On Wed, Feb 18, 2015 at 7:55 AM, Sarah Lieswald [email address deleted by moderator]

[lnayal]

Hey Sarah,

I cannot see any of the screenshots.

If all Adobe programs are asking you to sign in then it's not related to DW or Extract panel.

You need to contact support for the same. Also we recommend not to post personal information here.

Please remove your email-id from the previous post.

Thanks,

Lalita

[chrissydeal]

Sarah, I know some time has past, but did you ever get this issue resolved? Because I am dealing with the exact same thing. The extract panel won't load and my entire cloud is saying I'm not a subscriber. I spent two solid hours on with tech support this morning and I'm still dead in the water.

Would love anyone's insights or help.

Thanks.

Chrissy

[lnayal]

Hi Chrissy,

Can you post a screen shot of extract panel so that we could see the error message?

That will enable us to resolve your issue.

Thanks,

lalita

[chrissydeal]

Lalita, it's the exact same as the original poster in the thread above.

[lnayal]

Hi Chris,

Can you try below steps (Same steps suggest above)?

1. Sign out from Dreamweaver (Help > signout)

2. Quit Dreamweaver and pause for 2 mins

3. Launch Dreamweaver again and sign in with the Adobe Id

4. Check if Extract works now

Thanks,

Lalita

[chrissydeal]

No, it didn't. I still have the same issue.