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Add a server options missing

New Here ,
Feb 12, 2018

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After click New Site or Manage Sites and then selecting Add new server, we get a grey box with 3 buttons but no configuration options.  Anyone seen this before?  Occurs on three separate computers where Dreamweaver was installed.

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Correct answer by Nancy OShea | Adobe Community Professional

This sounds like an incomplete installation.

  • I would wipe DW off the systems with CC Cleaner Tool (see #3 in Jon's reply) 
  • Reinstall with Admin level permissions.
  • Restart computers.
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Add a server options missing

New Here ,
Feb 12, 2018

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After click New Site or Manage Sites and then selecting Add new server, we get a grey box with 3 buttons but no configuration options.  Anyone seen this before?  Occurs on three separate computers where Dreamweaver was installed.

Capture.PNG

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

This sounds like an incomplete installation.

  • I would wipe DW off the systems with CC Cleaner Tool (see #3 in Jon's reply) 
  • Reinstall with Admin level permissions.
  • Restart computers.
TOPICS
Dreamweaver FTP

Views

335

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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Have you tried any of the standard troubleshooting steps...

1. Clear the program cache: Deleting a corrupted cache file
2. Restore Preferences: Unusual behavior in Dreamweaver? Try restoring preferences.
3. Cleaner Tool Reinstall: Use the Creative Cloud Cleaner Tool to solve installation problems

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Feb 12, 2018 1
New Here ,
Feb 12, 2018

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We have not as these are 3 brand new installs and adding the server is the first thing we have attempted to do upon first opening the software.  The third install was actually completed earlier this afternoon.

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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Forgot to mention that another odd behavior is that About Dreamweaver does not come up.  Not sure if it is somehow related.  Sometimes you can quickly see something flash up on the screen for a split second but most times not.

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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Is this the standard subscription version or Enterprise?

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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This sounds like an incomplete installation.

  • I would wipe DW off the systems with CC Cleaner Tool (see #3 in Jon's reply) 
  • Reinstall with Admin level permissions.
  • Restart computers.
Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Feb 12, 2018 2
Adobe Community Professional ,
Feb 12, 2018

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Have you checked this out Dreamweaver system requirements?

Useful information for us to help you

  • Operating system and version
  • Dreamweaver version

Ben

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Feb 12, 2018 1
Adobe Employee ,
Feb 14, 2018

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Let us know if the solutions above helped, or if you need further assistance.

Thanks,

Preran

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Feb 14, 2018 0
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LEGEND ,
Feb 14, 2018

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Test.

Edited:

Not moderated......humm.

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Feb 14, 2018 0