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Adobe apps crashing on opening - Mac

New Here ,
Sep 19, 2019

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I've seen reference to this in here but nothing seems to be getting to the nub of the issue.

Last year, having used Photoshop for some time I installed PS version 20.0 and that immediately crashed on opening.  I contacted both Apple and Adobe, both blamed the other and I got nowhere.  In fairness Adobe did suggest a workaround by installing PS on another user account.  This worked but was hardly satisfactory. When PS version 20.01 came out, the problem stopped.  I was too exhausted to take it up further with Adobe and carried on.

Along comes Dreamweaver version 19.1 and exactly the same thing happens!  Crash, no support, etc.  Again the work around gets me through by using another user account but it makes hard work of everything.  Unlike PS the next version didn't help - DW version 19.2 crashes too.  Interestingly I decided to also install the previous version of DW (18.2.1) on my original user account and that works perfectly.

My question is, are Adobe doing anything to address this issue because obviously the bug is still with them?  I pay an awful lot for this software and feel a little cheated.

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I'm using an Apple Mac Mini with a Dell monitor (2408WFP)

Model Name: Mac mini

  Model Identifier: Macmini7,1

  Processor Name: Intel Core i5

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 244.0.0.0.0

  SMC Version (system): 2.24f32

  Serial Number (system): C07T80L5G1J1

  Hardware UUID: 76007A88-DE56-57D0-ACB1-0DDE0995332C

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Adobe apps crashing on opening - Mac

New Here ,
Sep 19, 2019

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I've seen reference to this in here but nothing seems to be getting to the nub of the issue.

Last year, having used Photoshop for some time I installed PS version 20.0 and that immediately crashed on opening.  I contacted both Apple and Adobe, both blamed the other and I got nowhere.  In fairness Adobe did suggest a workaround by installing PS on another user account.  This worked but was hardly satisfactory. When PS version 20.01 came out, the problem stopped.  I was too exhausted to take it up further with Adobe and carried on.

Along comes Dreamweaver version 19.1 and exactly the same thing happens!  Crash, no support, etc.  Again the work around gets me through by using another user account but it makes hard work of everything.  Unlike PS the next version didn't help - DW version 19.2 crashes too.  Interestingly I decided to also install the previous version of DW (18.2.1) on my original user account and that works perfectly.

My question is, are Adobe doing anything to address this issue because obviously the bug is still with them?  I pay an awful lot for this software and feel a little cheated.

-----------------------------------------------------------------------------------

I'm using an Apple Mac Mini with a Dell monitor (2408WFP)

Model Name: Mac mini

  Model Identifier: Macmini7,1

  Processor Name: Intel Core i5

  Processor Speed: 2.6 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 244.0.0.0.0

  SMC Version (system): 2.24f32

  Serial Number (system): C07T80L5G1J1

  Hardware UUID: 76007A88-DE56-57D0-ACB1-0DDE0995332C

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300

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Sep 19, 2019 0
Adobe Community Professional ,
Sep 19, 2019

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This is a user-to-user forum, not tech support.  Below is a list of things to try.

 

 

 

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Sep 19, 2019 1
New Here ,
Sep 20, 2019

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Thank you for taking the time to reply to my posting Nancy.
I'm OK with all the things you suggest and I'm uptodate.  Unfortunately restoring Dreamweaver dosn't work either.

Best

Paul

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Sep 20, 2019 0