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blank popup on launch

Community Beginner ,
May 15, 2020

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The latest update to dreamweaver seems to have killed my configuration.

 

I open dreamweaver, and it opens the most recent files (two are open in tabs), then a blank popup shows up, with a single X in the upper right corner. The only responsive action is clicking on the X, which closes Dreamweaver completely. 

 

I currently can't use the software at all.

 

FWIW, I have the full Creative Studio installed and am using the latest version of dreamweaver (20.1) on Windows 10.

 

Suggestions?

Adobe Community Professional
Correct answer by BenPleysier | Adobe Community Professional

Have a go using the Adobe Cleaner Tool

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blank popup on launch

Community Beginner ,
May 15, 2020

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The latest update to dreamweaver seems to have killed my configuration.

 

I open dreamweaver, and it opens the most recent files (two are open in tabs), then a blank popup shows up, with a single X in the upper right corner. The only responsive action is clicking on the X, which closes Dreamweaver completely. 

 

I currently can't use the software at all.

 

FWIW, I have the full Creative Studio installed and am using the latest version of dreamweaver (20.1) on Windows 10.

 

Suggestions?

Adobe Community Professional
Correct answer by BenPleysier | Adobe Community Professional

Have a go using the Adobe Cleaner Tool

Views

708

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May 15, 2020 0
Adobe Community Professional ,
May 15, 2020

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Did you keep your previous version of DW CC?  If yes, can you launch it from your CC Desktop App?

 

See Unusual behavior in Dreamweaver? Try restoring preferences.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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Hmmm I downgraded to v20.0 and get a pop-up for updating the site cache, which takes a while, but then the same blank pop-up shows up. However, in this case, there are now no open tabs.

 

I'll try resetting preferences.

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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No luck. I was able to get the reset dialog popup and reset preferences. 

 

Then the blank pop-up shows up.

 

I then tried downgrading to v19.2.1. Still blank popup.

 

So... still can't use Dreamweaver.

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May 15, 2020 0
Adobe Community Professional ,
May 15, 2020

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Have a go using the Adobe Cleaner Tool


Ben

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May 15, 2020 1
Adobe Community Professional ,
May 15, 2020

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Call me Capt. Obvious but have you restarted your computer?

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 15, 2020 1
Community Beginner ,
May 16, 2020

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Several times, but perhaps not at the right time.

 

After following the directions for Adobe cleaner--including attempting to remove all Adobe products (which failed because CC desktop refused to uninstall for no apparent reason)--I was able to reinstall DW and get it to work.

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May 16, 2020 1