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Create button, when pushed, does nothing

New Here ,
Dec 30, 2019

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Hi, I had a terrible experience with support. I called twice and spoke with different people, both told me the reason that I could no longer create a new html file was b/c I needed to update my operating system. I broke down and did this, as well as updated my application to the latest versions. It limited my plugins, and denied access to systems that are no longer compatible with the updated system. AND STILL, I cannot create a new file. I am beyond frustrated.

 

If anyone knows why I am unable to create a new html file, please let me know. The create button, when pushed, does nothing.

 

Screen Shot 2019-12-30 at 5.06.20 PM.png

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Error, Other, Product issue

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Create button, when pushed, does nothing

New Here ,
Dec 30, 2019

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Hi, I had a terrible experience with support. I called twice and spoke with different people, both told me the reason that I could no longer create a new html file was b/c I needed to update my operating system. I broke down and did this, as well as updated my application to the latest versions. It limited my plugins, and denied access to systems that are no longer compatible with the updated system. AND STILL, I cannot create a new file. I am beyond frustrated.

 

If anyone knows why I am unable to create a new html file, please let me know. The create button, when pushed, does nothing.

 

Screen Shot 2019-12-30 at 5.06.20 PM.png

TOPICS
Error, Other, Product issue

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517

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Dec 30, 2019 0
Adobe Community Professional ,
Dec 30, 2019

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We cannot see your system so that it becaomes a guessing game for us. Have you tried  https://helpx.adobe.com/au/dreamweaver/kb/restore-preferences-dreamweaver.html

 

As a side note: Your screen name will lead to you having more problems than Dreamweaver ever will. Email harvesters will have a field day and your identity will be will be owned by many.


Ben

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Dec 30, 2019 0
New Here ,
Dec 30, 2019

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Yikes! I never posted anything and didn't notice. How can I edit? Or cancel this?

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Dec 30, 2019 0
Adobe Community Professional ,
Dec 30, 2019

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Amber,

 

  1. Go to https://www.adobe.com/account/account-information.html
  2. Sign in with your Adobe ID
  3. Under Personal Profile, change your screen name
  4. Click on Save My Changes

Ben

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New Here ,
Dec 30, 2019

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I updated and it didn't change when I refreshed...

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Adobe Community Professional ,
Dec 30, 2019

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I tried it with the same result. The screen name does not change.


Ben

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Dec 30, 2019 0
Adobe Community Professional ,
Dec 30, 2019

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Not being able to change screen names is a known issue since September when the Khoros forum was implemented.  As yet, no word on when it will be fixed.   Sorry.  For status reports and other forum issues, go to Community Feedback.

https://community.adobe.com/t5/community-feedback/bd-p/Community-Feedback.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Dec 30, 2019 0
Adobe Community Professional ,
Dec 30, 2019

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Which version of Dreamweaver?  Which operating system and build #?

 

If you have the latest mac OS Catalina, you need the latest versions of DW 2019 or 2020 and a user profile with full administrative level permissions to read/write/create files.  There are also some known issues with Catalina you should be aware of.

https://helpx.adobe.com/dreamweaver/kb/known-issues-macos-Catalina.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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