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DeamWeaver 18.2 Crashes after splash screen

New Here ,
Jul 01, 2020

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A few users are starting to have this issue. Done all the suggested fixes and none have work so far. All have had the same error in the event viewer.Chad DW error.PNG

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DeamWeaver 18.2 Crashes after splash screen

New Here ,
Jul 01, 2020

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A few users are starting to have this issue. Done all the suggested fixes and none have work so far. All have had the same error in the event viewer.Chad DW error.PNG

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138

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Jul 01, 2020 0
Adobe Community Professional ,
Jul 01, 2020

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So we don't waste your time suggesting troubleshooting steps you've already taken, what fixes have you tried, specifically?

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Jul 01, 2020 0
New Here ,
Jul 01, 2020

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The repair, the uninstall/reinstall rebooting after the uninstall, the cleaner tool and a few of the regedit removes. Even did a sfc /scannow and chkdsk /f. 

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Jul 01, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi,

 

Thanks for reporting the issue. Can you please install latest Dreamweaver build 20.2 from Adobe Creative cloud and see if the issue is fixed.

Could you please share below information with us to investigate the issue.

  • Event View Log file
  • Control panel error logs
  • Can you run Adobe log collector tool on your machine and share the logs
  • Crash Dump generated by windows error reporting or crash dumps can also be collected by following  below steps:

 

Create the following registry entries at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting[LocalDumps
Add two registry values under LocalDumps as
1) Name:DumpFolder 
Type: REG_EXPAND_SZ
Data:%LOCALAPPDATA%[CrashDumps]
2) Name:DumpType
Type:REG_DWORD
Data:1

When the application crashes you will find the crash dump at D:\Users[UserName][AppData]\Local[CrashDumps]  

 

Regards

Dreamwevare Team

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Jul 01, 2020 0
New Here ,
Jul 02, 2020

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Good Morning,

DreamWeaver 20.2 cant be loaded.

Where do i send the adobe log file??

 

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Jul 02, 2020 0
New Here ,
Jul 06, 2020

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Hi,

 

Where do i send the Log files?? 

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Jul 06, 2020 0
Adobe Employee ,
Jul 14, 2020

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Hi,

 

We have received the crash dump files shared by you and have logged an internal bug for this issue and we would be investigating this issue.

We will keep you posted with the updates on this issue.

Thanks for your patience!.

 

Thanks

Dreamweaver Team

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Jul 14, 2020 1