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Dreamweaver 2020 not opening on Windows 10

New Here ,
Jun 12, 2020

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Yesterday everything was fine.

Today on opening Dreamweaver the loading circle just went round and round.

Spoke to someone called P Mohan on chat.

He got me to install all Windows Updates

Next I uninstalled Creative Cloud and Dreamweaver, rebooted and re-installed.

No joy.

Asked P Mohan to elevate my issue and he/she cut me off.

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Dreamweaver 2020 not opening on Windows 10

New Here ,
Jun 12, 2020

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Yesterday everything was fine.

Today on opening Dreamweaver the loading circle just went round and round.

Spoke to someone called P Mohan on chat.

He got me to install all Windows Updates

Next I uninstalled Creative Cloud and Dreamweaver, rebooted and re-installed.

No joy.

Asked P Mohan to elevate my issue and he/she cut me off.

TOPICS
Creative Cloud

Views

264

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 12, 2020 0
Adobe Community Professional ,
Jun 12, 2020

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Did you right click and run as administrator?

Did you Restore Preferences?

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jun 12, 2020 0
New Here ,
Jun 20, 2020

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Yes, tried running as administrator. No preferences to restore.

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Jun 20, 2020 0
Adobe Community Professional ,
Jun 20, 2020

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Not sure what you mean by saying

No preferences to restore.

 

Try using the Adobe Cleaner Tool 


Ben

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Jun 20, 2020 0
Adobe Community Professional ,
Jun 20, 2020

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Boot up your computer in Safe Mode with Networking.

If you still cannot launch DW,  please log-in to your account below. Scroll down to View Support History and provide additional information to your Adobe Case.  Then click Contact Adobe to resume online chat.
https://account.adobe.com/plans

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jun 20, 2020 0