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Dreamweaver CC 2018 has stopped working

Community Beginner ,
Jan 02, 2018

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Hello,

Recently every time I start Dreamweaver CC 2018 I get the error message below saying it has stopped working. I ran into this issue a week or so ago and uninstalled/re-installed Dreamweaver and that fixed the issue but now it will not work. I have also uninstalled/re-installed Creative Cloud program and that did not fix the issue either. Any help would be greatly appreciated! Thanks.

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Bryan

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Close DW and try Restore Preferences.

Unusual behavior in Dreamweaver? Try restoring preferences.

Nancy

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Dreamweaver CC 2018 has stopped working

Community Beginner ,
Jan 02, 2018

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Hello,

Recently every time I start Dreamweaver CC 2018 I get the error message below saying it has stopped working. I ran into this issue a week or so ago and uninstalled/re-installed Dreamweaver and that fixed the issue but now it will not work. I have also uninstalled/re-installed Creative Cloud program and that did not fix the issue either. Any help would be greatly appreciated! Thanks.

Capture - Copy.JPG

Bryan

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Close DW and try Restore Preferences.

Unusual behavior in Dreamweaver? Try restoring preferences.

Nancy

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673

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Jan 02, 2018 0
Adobe Community Professional ,
Jan 02, 2018

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Please open your Windows Event Viewer and check for the Faulting Module that's causing DW to crash. 

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jan 02, 2018 0
Community Beginner ,
Jan 02, 2018

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Thanks for your help Nancy!

Faulting module path: C:\Windows\SYSTEM32\ucrtbase.dll

Full Error Description

Faulting application name: Dreamweaver.exe, version: 18.0.0.10136, time stamp: 0x59cb9662

Faulting module name: ucrtbase.dll, version: 10.0.10586.1176, time stamp: 0x59ba0879

Exception code: 0xc0000409

Fault offset: 0x00000000000685f8

Faulting process id: 0x2bfc

Faulting application start time: 0x01d384242906435c

Faulting application path: C:\Program Files\Adobe\Adobe Dreamweaver CC 2018\Dreamweaver.exe

Faulting module path: C:\Windows\SYSTEM32\ucrtbase.dll

Report Id: 9c8d8504-0abc-4cab-859f-b5a16fc45865

Faulting package full name:

Faulting package-relative application ID:

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Jan 02, 2018 0
Adobe Community Professional ,
Jan 02, 2018

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Close DW and try Restore Preferences.

Unusual behavior in Dreamweaver? Try restoring preferences.

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jan 02, 2018 0
Community Beginner ,
Jan 02, 2018

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That worked, thank you!

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Jan 02, 2018 2
Community Beginner ,
Jan 10, 2018

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I have to do this fix every time I start Dreamweaver. Is there a way to permanently fix this? Thanks.

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Jan 10, 2018 1
Adobe Community Professional ,
Jan 10, 2018

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Which operating system do you have?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jan 10, 2018 0
Community Beginner ,
Jan 11, 2018

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Windows 10

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Jan 11, 2018 0
Adobe Community Professional ,
Jan 11, 2018

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Oh right.  This is a Windows system ucrtbase.dll problem.

Try using your System File Checker's scannow.  It might repair the problem system file.

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jan 11, 2018 0