Dreamweaver CS3- Can you please help me to re-activate?

[grahamc49594582]

Hi There

Today I re-downloaded Dreamweaver CS3 and I am trying to open it but I am unable to activate it.

When I attempt to open it a Temporary Activation box appears but when I click re-activate I get a no connection error.

Can you please help me to reactivate the above product?

[Moderator moved from Downloading, Installing, Setting Up to Dreamweaver support forum.]

[kglad · Accepted solution]

uninstall cs3 (using the uninstaller)

clean per http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

remove the cache.db file from (win): Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/ or (mac): /Library/Application Support/Adobe/Adobe PCD/cache/

restart your computer

follow the steps here to install cs3, https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

[grahamc49594582]

Hi kglad

On my windows pc I have uninstall cs3 and have followed the link to the cleaner tool page and I have run AdobeCreativeCloudCleanerTool.exe successively.

However I cannot locate the cache.dg file Program Files (x86)/Common Files/Adobe/Adobe PCD/cache/

Can you indicate precisely on the cleaner tool page where I can fined this file.

Kind Regards

Graham Cooper

[kglad]

that file's on your computer.

if it's not on your computer proceed with installation of the cs3 file downloaded from the last link in message 1.  if you missed that file and it's really on your computer you'll be prompted to activate the downloaded cs3 file.

[grahamc49594582]

Thank you for your help.

CS3 now activated

Graham Cooper

[kglad]

you're welcome.

[Nancy OShea]

In Windows Explorer/File Manager,   click the View tab and  turn on hidden items and file name extensions.  See screenshot.

[grahamc49594582]

Thank you for your help Nancy.

Pleased to report CS3 is now activated

It was the screen print you sent which helped me to locate and delete the hidden file!

Graham Cooper