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Dreamweaver CS5.5 Adobe installer is already running

Community Beginner ,
May 11, 2019

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Trying to reinstall DW CS5.5 on my new computer after my old computer stopped working.  When I try to run from the disc (2011) I get the error

Adobe installer is already running.  Please close other Adobe installers and select retry option to continue with this installation

Would appreciate help.

Thank you,

Kim

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Dreamweaver CS5.5 Adobe installer is already running

Community Beginner ,
May 11, 2019

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Trying to reinstall DW CS5.5 on my new computer after my old computer stopped working.  When I try to run from the disc (2011) I get the error

Adobe installer is already running.  Please close other Adobe installers and select retry option to continue with this installation

Would appreciate help.

Thank you,

Kim

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May 11, 2019 0
Community Beginner ,
May 11, 2019

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I've tried

  1. Press Windows key + R, type services.msc and press Enter.
  2. Double click on Windows Installer and in General tab, click on Stop.
  3. Click on Apply and OK.

This does not fix my problem

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May 11, 2019 1
Adobe Community Professional ,
May 11, 2019

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Reboot your computer.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 11, 2019 0
Community Beginner ,
May 11, 2019

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Have rebooted computer several times.  Same error every time.

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May 11, 2019 0
Adobe Community Professional ,
May 11, 2019

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I t sounds like another installer is running in the background.  See if this helps.

Re: "Adobe Installer is already running."

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 11, 2019 1
Community Beginner ,
May 11, 2019

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I have checked the task manager and stopped it and rebooted several times.  I am about ready to give up.

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May 11, 2019 0
Adobe Community Professional ,
May 11, 2019

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Try running the Adobe Cleaner tools

Use the Creative Cloud Cleaner Tool to solve installation problems

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 11, 2019 2
Adobe Employee ,
May 13, 2019

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Hi Kimberly,

Thank you for trying to troubleshoot, we are sorry to hear you are having trouble in re-installing DW CS5.5 on your new computer.

As Nancy mentioned that there might be chances of another installer running in the background. Would you mind checking this article Troubleshoot error messages in Adobe Bootstrapper Creative Suite 5.5 and CS5​ and share the results with us?

Thanks,

Harshika

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May 13, 2019 0
Community Beginner ,
May 18, 2019

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Thank you for your help.

I have now been able to get as far as "Initializing Installer" and the green bar progresses across and completes and then nothing.

Further suggestions?

Thank you,

Kimberly

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May 18, 2019 0
Adobe Community Professional ,
May 18, 2019

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Some process (anti-virus or firewall)  is competing with installation.

  • Reboot computer in Safe Mode.
  • Create a new computer user account with full read, write & administrative level permissions.
Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 18, 2019 1
Community Beginner ,
May 27, 2019

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Thank you for your efforts in trying to help. 

I just finished doing this and I get as far as I did before.  Initializing installer completes and then nothing.  The screen stays black? Do I need to do something after this?  Before it would prompt me to enter my serial number etc.

I am sorry I am not very good with computers and feel like such a dinosaur.  This program was one that I actually got comfortable building my website with and I hate to not be able to use it any longer. 

Kim

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May 27, 2019 0
Adobe Community Professional ,
May 27, 2019

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kimberlys64535818  wrote

I am sorry I am not very good with computers and feel like such a dinosaur. 

Where did you buy your computer?  Maybe their technical dept can help you get up & running.  

Keep in mind that CS5.5 is not certified to run on newest operating system.  That's the risk you take with legacy software.   Some Windows users have had luck running in compatibility mode.   See MS help article below.

https://support.microsoft.com/en-us/help/15078/windows-make-older-programs-compatible

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 27, 2019 0
Adobe Community Professional ,
May 29, 2019

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In addition, Adobe’s authentication servers for old software are essentially defunct/shutdown. You may need to call their support line for direct assistance.

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May 29, 2019 0