Highlighted

Dreamweaver CS6 Crashing after update

New Here ,
Dec 12, 2017

Copy link to clipboard

Copied

I am using Dreamweaver cs6 from the master collection.  I recently did an update so that I could use raw images in Photoshop.  Since that update i have had my Dreamweaver randomly crash on me.  I lose all of the work that i have done and no option to recover.  I don't know how to explain what is causes it as it seems random.  Nothing seems to be consistent with the crashes.  I have uninstalled and reinstalled the program.  Please help me as this is really starting to cause a headache with everything that i have to redo.

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Kernalbase is a Windows system file.  Do you have all the latest updates for Win10?

Views

343

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Dreamweaver CS6 Crashing after update

New Here ,
Dec 12, 2017

Copy link to clipboard

Copied

I am using Dreamweaver cs6 from the master collection.  I recently did an update so that I could use raw images in Photoshop.  Since that update i have had my Dreamweaver randomly crash on me.  I lose all of the work that i have done and no option to recover.  I don't know how to explain what is causes it as it seems random.  Nothing seems to be consistent with the crashes.  I have uninstalled and reinstalled the program.  Please help me as this is really starting to cause a headache with everything that i have to redo.

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Kernalbase is a Windows system file.  Do you have all the latest updates for Win10?

Views

344

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 12, 2017 0
Adobe Community Professional ,
Dec 12, 2017

Copy link to clipboard

Copied

I'm not too sure what Photoshop has to do with DW.

Did you check your crash logs or Windows Event Viewer to see what's causing the problem?

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2017 0
New Here ,
Dec 12, 2017

Copy link to clipboard

Copied

Photoshop asked me to update and it updated all the programs.  Its just what triggered the update to happen.  How do you check the crash logs?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2017 0
Adobe Community Professional ,
Dec 12, 2017

Copy link to clipboard

Copied

Which OS do you have?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2017 0
New Here ,
Dec 12, 2017

Copy link to clipboard

Copied

windows 10 home

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2017 0
Adobe Community Professional ,
Dec 12, 2017

Copy link to clipboard

Copied

See if this helps:

https://www.isunshare.com/windows-10/6-ways-to-open-event-viewer-in-windows-10.html

Look for the faulting module.   It could be a bad graphics driver or something else.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2017 0
New Here ,
Dec 12, 2017

Copy link to clipboard

Copied

Faulting application name: Dreamweaver.exe, version: 12.0.0.5808, time stamp: 0x4f7617ae

Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d

Exception code: 0xc0000005

Fault offset: 0x001349b5

Faulting process id: 0xa9a8

Faulting application start time: 0x01d3738d004dadec

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS6\Dreamweaver.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: a95901b9-bf54-4cd1-9aba-153b447532f1

Faulting package full name:

Faulting package-relative application ID

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2017 0
Adobe Community Professional ,
Dec 13, 2017

Copy link to clipboard

Copied

Kernalbase is a Windows system file.  Do you have all the latest updates for Win10?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 13, 2017 0