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Dreamweaver not responding after oct2017 update

Community Beginner ,
Oct 18, 2017

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I just updated Dreamweaver and it was working for 10 minutes or so before the application stopped responding all together. Now every time I open it, after a minute or so it stops responding. I uninstalled and reinstalled the application and that did not help. I'm not very good with computers, just taking a web design class for my degree. Any help would be appreciated! My laptop is a dell with windows 7 on it if that helps.

Hi Karen,

This issue has been addressed in the latest update of Dreamweaver CC 2018.1. Kindly request you to update to the latest version and let us know if you are still seeing the issue.

Thanks,

dbc

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Dreamweaver not responding after oct2017 update

Community Beginner ,
Oct 18, 2017

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I just updated Dreamweaver and it was working for 10 minutes or so before the application stopped responding all together. Now every time I open it, after a minute or so it stops responding. I uninstalled and reinstalled the application and that did not help. I'm not very good with computers, just taking a web design class for my degree. Any help would be appreciated! My laptop is a dell with windows 7 on it if that helps.

Hi Karen,

This issue has been addressed in the latest update of Dreamweaver CC 2018.1. Kindly request you to update to the latest version and let us know if you are still seeing the issue.

Thanks,

dbc

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Oct 18, 2017 0
Adobe Community Professional ,
Oct 18, 2017

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I know this might sound a little "Is it plugged in..." but have you restarted the machine since installing?

If you have, try killing the new Start Screen under Edit > Preferences > General > uncheck Show Start Screen

I noticed it is more "internet dependent" than it was, maybe that is causing an issue (absolutely blind guess).

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Oct 18, 2017 0
Community Beginner ,
Oct 18, 2017

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That didn't work

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Oct 18, 2017 0
Community Beginner ,
Oct 18, 2017

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Nancy, I think resetting the preferences might have worked. It hasn't crashed yet and it's been a bit. So hopefully I'll have no more issues. Thank you so much!

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Oct 18, 2017 1
Community Beginner ,
Oct 19, 2017

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So I tried again today and it is still not responding after about 5 minutes of working on something. This is getting really frustrating!

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Oct 19, 2017 0
Adobe Community Professional ,
Oct 19, 2017

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What were you doing before it froze?

Are you working with valid code?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Oct 19, 2017 0
Community Beginner ,
Oct 19, 2017

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I'm working on creating a web page using divs, there's nothing wrong with the code that I see. And so I uninstalled the most recent update, and its working ok now. There's something about the update I think that doesn't like this computer.

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Oct 19, 2017 0
Adobe Employee ,
Oct 19, 2017

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We are sorry that you are running into this issue. We wanted to quickly check on the OS version where you are currently facing this issue and also is the site root on a network file share. Would the project/pages that are being edited have paths that expect to pick the protocol based on how the source file itself was accessed such as the following which does not specify explicitly http: or https for the src attribute ?

<script src="//platform.company.com/in.js" type="text/javascript"> lang: en_US</script>

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Oct 19, 2017 1
Adobe Community Professional ,
Oct 18, 2017

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If Jon's suggestions don't help you, try Restoring Preferences.

https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Oct 18, 2017 0
Community Beginner ,
Oct 28, 2017

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I also experience Dreaweaver CC stops responding, on a NEW PC!  Intel quad 4 and excellent internet speed.  Sometimes it will load the page but not load the code.  Also sometimes when the code does load it is lined up vertical on the right side, so you can't read it. Live preview is hit and miss whether it works or not.  Very often can not open quick tags, labels for forms do not populate, css properties in properties manager are always greyed out.  Have tried all the suggestions.  Very frustrating.

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Oct 28, 2017 0
Adobe Community Professional ,
Oct 28, 2017

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Did your Restore Preferences?

Unusual behavior in Dreamweaver? Try restoring preferences.

Are you working with valid code?

CC-error-indicators.jpg

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Oct 28, 2017 0
Community Beginner ,
Oct 28, 2017

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Yes, I restored preferences, and re-set view, cleared cache, re-boot.  Valid code?  Hard to say when I can't see it. But it was all fine for

awhile yesterday.  Pic below,  cannot get code to load in any view.

cc-1.jpg

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Oct 28, 2017 0
Adobe Community Professional ,
Oct 28, 2017

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Your screen looks odd to me.  Maybe a bad installation.

Run the Adobe CC cleaner tool and reinstall DW.

Use the Creative Cloud Cleaner Tool to solve installation problems

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Oct 28, 2017 1
Community Beginner ,
Oct 28, 2017

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Thank you I will try that.

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Oct 28, 2017 0
Adobe Employee ,
Oct 30, 2017

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Let us know how it goes and if you need more assistance.

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Oct 30, 2017 0
Community Beginner ,
Oct 30, 2017

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I will be calling as soon as I get caught up with some work.

Thanks

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Oct 30, 2017 0
Participant ,
Apr 04, 2018

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Hi Karen,

This issue has been addressed in the latest update of Dreamweaver CC 2018.1. Kindly request you to update to the latest version and let us know if you are still seeing the issue.

Thanks,

dbc

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Apr 04, 2018 0