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DW 19: Problem with upload of file to the remote server

Participant ,
Mar 28, 2019

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Hi.

I get the following error message, when I try to upload a file to the remote server:

Gestartet: 28.03.19 08:27

/text/28/ - Fehler aufgetreten - Der Serverordner /text/28/ kann nicht erstellt werden.  Zugriff verweigert. Möglicherweise gibt es die Datei nicht, oder die Ursache ist ein Problem bei den Berechtigungen.  Vergewissern Sie sich, dass Sie für diesen Server die erforderlichen Rechte haben und dass der Server ordnungsgemäß konfiguriert ist.

text:28:index.html - Vorgang durch Benutzer abgebrochen

Vorgang abgebrochen.

Dateien mit Fehlern: 1

/text/28/

Translation:
"Probably there's a problem with the rights of the folder /text/28 "

When I open the remote server in the file manager of DW I can edit for example the file name without a problem.

Do you have an idea how I can find the cause why I cannot upload files?

The rights of the folder is (in the octal notation) 775.

Thank you.

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Go to Site > Manage Sites.

Have you entered your server's root directory?

CC-RootFolder.jpg

Under More Options

CC-MoreOptions.jpg

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DW 19: Problem with upload of file to the remote server

Participant ,
Mar 28, 2019

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Hi.

I get the following error message, when I try to upload a file to the remote server:

Gestartet: 28.03.19 08:27

/text/28/ - Fehler aufgetreten - Der Serverordner /text/28/ kann nicht erstellt werden.  Zugriff verweigert. Möglicherweise gibt es die Datei nicht, oder die Ursache ist ein Problem bei den Berechtigungen.  Vergewissern Sie sich, dass Sie für diesen Server die erforderlichen Rechte haben und dass der Server ordnungsgemäß konfiguriert ist.

text:28:index.html - Vorgang durch Benutzer abgebrochen

Vorgang abgebrochen.

Dateien mit Fehlern: 1

/text/28/

Translation:
"Probably there's a problem with the rights of the folder /text/28 "

When I open the remote server in the file manager of DW I can edit for example the file name without a problem.

Do you have an idea how I can find the cause why I cannot upload files?

The rights of the folder is (in the octal notation) 775.

Thank you.

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Go to Site > Manage Sites.

Have you entered your server's root directory?

CC-RootFolder.jpg

Under More Options

CC-MoreOptions.jpg

Views

656

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 28, 2019

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It could be the Adobe translation, but there are 2 different things in file manager, permissions and ownership. While the 775 permissions controls the access of the file, the rights actually have to do with the ownership of the file. In Linux there are groups and users that have access rights to a file.  I would check with the host to make sure your user has the necessary rights on the file.  Usually this can be corrected also via ssh or some ftp clients which have access to update the ownership.

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Mar 28, 2019 1
Participant ,
Mar 28, 2019

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Thanks for your answer Ben.

I don't know how to check "who is my user and if he has the permissions".

I only see the permissions of the host (it is the same as the finder shows):Screenshot 2019-03-28 22.56.52.png

And, as I mentioned: I can rename the folders on the server with the DW remote file manager.

So I don't understand, why I can rename a folder, but cannot upload files.

In the finder I get ID of the owner and the group. But I don't know how to use that information to solve the problem.

Screenshot 2019-03-28 23.09.37.png

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Mar 28, 2019 0
Adobe Community Professional ,
Mar 29, 2019

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When a server suddenly stops accepting new file uploads, that could mean the server is full.  You would need to remove some old files before uploading new ones.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Mar 29, 2019 0
Participant ,
Mar 29, 2019

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@Nancy

The server is not full. I used 5% of my space.

Als I mentionded in the first post: I can upload files with my file manager of the OS.

But DW refuses to upload files.

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Mar 29, 2019 0
Adobe Community Professional ,
Mar 29, 2019

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Did this work previously and then suddenly sop working or is this a brand new site set-up?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Mar 29, 2019 0
Participant ,
Mar 29, 2019

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That happened on no other server before.
May be the cause is anything with the "ownership". But I have no idea how to check that and how to solve it.

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Mar 29, 2019 0
Adobe Community Professional ,
Mar 29, 2019

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Contact your hosting provider.  Ownership is a configuration setting at the server level.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Mar 29, 2019 0
Participant ,
Mar 29, 2019

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My hosting provider, a friend of mine, has no idea.

He supposes that it is a problem of DW.

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Mar 29, 2019 0
Adobe Community Professional ,
Mar 29, 2019

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Go to Site > Manage Sites.

Have you entered your server's root directory?

CC-RootFolder.jpg

Under More Options

CC-MoreOptions.jpg

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Mar 29, 2019 0
Participant ,
Mar 29, 2019

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Many thanks Nancy, that was the solution.
🙂
I did not entered the root directory. After doing that everything works fine.

And thanks to all the others too, who tried to help.

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Mar 29, 2019 1