DW 21.0, View in Browser doesn't work on my iMac

[ismasans]

Hi all,

I am learning how to use Dreamweaver and recently upgraded to version 21.0.

On my Mabook (mid 2014 - MacOS 10.14.6) it seems to work fine.

But on my iMac (Late 2012 - MacOS 10.14.6) preview in browser doesn't work.

I have defined some test sites, without configuring server, only locally.

If I try to preview an html, using the icon at the bottom right of the main window, or from the File-> Open in browser menu, it does nothing, it does not open any of the configured browsers.

To try to fix it I have done all this:
- Delete and reconfigure the browsers.
- Uninstall Dreamweaver, delete all preferences, even from previous versions.
- Installed again.

- I have tried turning off the second monitor.

But I still can't preview the html in any browser.
I have to open it manually from browsers.

Any suggestions of what may be happening on my iMac?
Thank you.

[Ben M]

On the iMac, can you try logging in as another user and see whether or not the preview works?  This will rule out a corrupt OS user profile.

[ismasans]

Hi Ben,

I have created a new user (I only had one).
I have logged into it and also my Adobe CC account.
I have opened DW and created a new site and a new html.
But the same problem occurs.

As a curiosity:
In the iMac, the options "Adobe Online Help Forum" and "Submit errors / feature request" do not work either in the Help menu.

Instead, on the Macbook Pro, these menus do work, but always open Safari, even though I have Chrome as the default browser.

Sorry for my bad English, it's not my native language. I am Spanish and I am using Google Translate.

Thanks!

[Nancy OShea]

Some things to try:

1. Restart your computer.

2. Restore Preferences.
https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

3. Or failing that, use the Adobe Cleaner Tools to remove old Adobe apps before reinstalling.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Paul-M]

Try turning off live preview in preferences => real-time preview by checking 'default to static browser preview':

[ismasans]

Sorry for the delay. I've been busy this week.

I have tried all your advice:

• I have restored the preferences and turned off live preview, and it does not solve the problem.
• I have used Adobe Cleaner Tools and I have removed all Adobe applications and all folders and files from Library that refers to Adobe.
• Then I rebooted the computer, reinstalled the Adobe Creative Cloud app, and installed only Dreamweaver 2021.
• I have created a test site, created an html and tested the preview in the browser.

And it works but only with Google Chrome. Not with Safari and Firefox.

Any more ideas?

I think there is something wrong with my operating system.

Thank you very much to all.

[ismasans]

UPDATE:

I have changed the default browser from MacOS to Safari and now the preview in browser fails again.
I have restored Chrome as the default browser but it still does not work, not even with Chrome.

This is crazy!

[Nancy OShea]

Try creating a new computer user profile with admin level permissions.

[ismasans · Accepted solution]

Well, I have solved the problem by reinstalling MacOS, with a clean install, formatting the hard drive, and reinstalling the entire system and applications.

I don't know where the problem was, but clearly there was something wrong with it.

As we say in Spain: "Muerto el perro, se acabó la rabia"

"Once the dog is dead, the rabies is over." (I don't know if the English translation is correct).

🙂

Thank you very much to everyone for your help.