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Dw support feedback

New Here ,
Apr 19, 2020

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I ran into issues with having edited a default css template in Dw version 18.1.  I got onto the online support to find out if there was a copy of the orginal file that I could over-ride the edited version.  The support guy, apart from taking a fair while to respond, came back with the stock standard advice of 'run a update' but seemed to not understand this simple request; also saying that file was not linked to Dw.

In the end I donloaded the latest version, 20.1, and there was the exact same css file that I was after.

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Dw support feedback

New Here ,
Apr 19, 2020

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I ran into issues with having edited a default css template in Dw version 18.1.  I got onto the online support to find out if there was a copy of the orginal file that I could over-ride the edited version.  The support guy, apart from taking a fair while to respond, came back with the stock standard advice of 'run a update' but seemed to not understand this simple request; also saying that file was not linked to Dw.

In the end I donloaded the latest version, 20.1, and there was the exact same css file that I was after.

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Apr 19, 2020 0
Adobe Community Professional ,
Apr 20, 2020

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That's how I learned as well, except I did not seek the advice from Adobe online support.


Ben

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Apr 20, 2020 1
Adobe Community Professional ,
Apr 20, 2020

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Adobe Customer Care is mainly for billing and activation issues. They don't teach people how to use the software.  That's not their job.  Don't expect them to be knowledgeable about using software either.  Again, that's not their job.  That's what these community forums are for.

 

Either make a backup copy of the script or CSS file BEFORE editing.  Or use a separate stylesheet for custom styles and overrides.  Never tamper with the originals.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Apr 20, 2020 1
New Here ,
Apr 20, 2020

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Ah so that's whay I was transferred around different departments.

That is the first thing I did; backup copy made and renamed the one I'm working from. Phew!

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Apr 20, 2020 0