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Edit preferences crashes Dreamweaver 2019

New Here ,
Nov 27, 2018

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Ever since I upgraded to Dreamweaver 2019, I have been unable to edit preferences.  The program simply crashes whenever I try.  Anyone else having this problem?  Anyone have a solution?  Thanks -- Doug Schwarz

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Edit preferences crashes Dreamweaver 2019

New Here ,
Nov 27, 2018

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Ever since I upgraded to Dreamweaver 2019, I have been unable to edit preferences.  The program simply crashes whenever I try.  Anyone else having this problem?  Anyone have a solution?  Thanks -- Doug Schwarz

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Nov 27, 2018 0
Adobe Community Professional ,
Nov 27, 2018

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Haven't seen that issue come up yet. No problems with my own.

Try restoring preferences and if that doesn't help, a clean reinstall may do the trick.

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Nov 27, 2018 1
New Here ,
Nov 28, 2018

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No luck.  I have now removed and reinstalled Dreamweaver and still have the problem.  The clean reinstall utility was of no use, since there is not an option specific to Dreamweaver.  (I guess I could reinstall the entire Creative Cloud suite, but that seems a bit drastic.)

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Nov 28, 2018 0
Adobe Employee ,
Nov 29, 2018

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I wouldn't suggest doing that either. Jon's suggestion should have helped ,and the only other reason I can think of would be an outdated graphic driver. But that should cause you problems everywhere, not just the Preferences dialog.

I suggest getting in touch with us directly using this link Contact Customer Care​ Let me know if you have any challenges in contacting us. After your issue is resolved, I request you to return and post the solution here for the benefit of other users.

Thanks,

Preran

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Nov 29, 2018 0
Adobe Community Professional ,
Nov 29, 2018

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Which operating system do you have?

Are you using any 3rd party DW extensions?

Please check your crash logs / Windows Event Viewer to see which faulting module is causing DW to crash.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 29, 2018 1