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Error on web site Contact form

Participant ,
May 03, 2018

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The Contact form on my web site at http://www.tellerbooks.com/contact.htm worked fine for years, but now there appears to be an issue when it is used. Users are directed to a "File not found (404 error)" page at http://www.tellerbooks.com/webformmailer.php whenever they make a submission through the Contact page. Any ideas what the issue might be?

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Correct answer by Jon Fritz II | Adobe Community Professional

Did you recently switch away from GoDaddy hosting?

That would make the webformmailer.php file unavailable to your site. If you are still with GD, and someone mistakenly deleted that file, you will need to contact them to have them re-add it to your site. If the file was moved, it will need to go back to the site's root folder, on the same directory level as your home page.

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Error on web site Contact form

Participant ,
May 03, 2018

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The Contact form on my web site at http://www.tellerbooks.com/contact.htm worked fine for years, but now there appears to be an issue when it is used. Users are directed to a "File not found (404 error)" page at http://www.tellerbooks.com/webformmailer.php whenever they make a submission through the Contact page. Any ideas what the issue might be?

Adobe Community Professional
Correct answer by Jon Fritz II | Adobe Community Professional

Did you recently switch away from GoDaddy hosting?

That would make the webformmailer.php file unavailable to your site. If you are still with GD, and someone mistakenly deleted that file, you will need to contact them to have them re-add it to your site. If the file was moved, it will need to go back to the site's root folder, on the same directory level as your home page.

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May 03, 2018 0
Adobe Community Professional ,
May 03, 2018

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It means that http: / / www .tellerbooks.com/webformmailer.php (without the spaces) cannot be found as can be verified by what the browser says.

Have a look at the remote directory and see if you can locate it that way.


Ben

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May 03, 2018 0
Adobe Community Professional ,
May 03, 2018

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Did you recently switch away from GoDaddy hosting?

That would make the webformmailer.php file unavailable to your site. If you are still with GD, and someone mistakenly deleted that file, you will need to contact them to have them re-add it to your site. If the file was moved, it will need to go back to the site's root folder, on the same directory level as your home page.

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May 03, 2018 1
Adobe Community Professional ,
May 04, 2018

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Was your server updated to PHP 7?

Did you change web hosts?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 04, 2018 1
Participant ,
May 12, 2018

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I am still with GD. My server was not updated to PHP 7; it is still at PHP 5.4. Is there somewhere on the Internet where I can retrieve webformmailer.php? It's not on my computer or on the remote server.

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May 12, 2018 0
Adobe Community Professional ,
May 12, 2018

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From GoDaddy Help.

Using Our PHP Form Mailers on Web & Classic Hosting | Web & Classic Hosting - GoDaddy Help US

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 12, 2018 0