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Extract panel is crashing (Tried all the things in the forum)

Explorer ,
Jul 22, 2019

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I am running the latest version of Dreamweaver on a Mac that is running 10.14.5

The extract panel does appear when I go to Window > Extract. However, the welcome screen appears briefly and then... nothing. Nada.

I have tried re-starting Dreamweaver.

I have tried signing out, shutting down Dreamweaver, restarting and logging in. No dice.

I have tried restarting the entire system, restarting Dreamweaver.

What is going on? How can I fix this? I don't want all the good work I put into the prototype in Photoshop to go to waste.

Michael

Adobe Community Professional
Correct answer by Jon Fritz II | Adobe Community Professional

It might be worth trying these options, in order, and checking after each step...

Clear the Cache File

Restore Preferences

Cleaner Tool Reinstall

If none of the above works for you, you'll likely need to contact Adobe Customer Care directly to have them investigate what on your system is conflicting with DW.

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Extract panel is crashing (Tried all the things in the forum)

Explorer ,
Jul 22, 2019

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I am running the latest version of Dreamweaver on a Mac that is running 10.14.5

The extract panel does appear when I go to Window > Extract. However, the welcome screen appears briefly and then... nothing. Nada.

I have tried re-starting Dreamweaver.

I have tried signing out, shutting down Dreamweaver, restarting and logging in. No dice.

I have tried restarting the entire system, restarting Dreamweaver.

What is going on? How can I fix this? I don't want all the good work I put into the prototype in Photoshop to go to waste.

Michael

Adobe Community Professional
Correct answer by Jon Fritz II | Adobe Community Professional

It might be worth trying these options, in order, and checking after each step...

Clear the Cache File

Restore Preferences

Cleaner Tool Reinstall

If none of the above works for you, you'll likely need to contact Adobe Customer Care directly to have them investigate what on your system is conflicting with DW.

Views

135

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 22, 2019 0
Adobe Community Professional ,
Jul 22, 2019

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Do you have an open .html file in DW when this happens?

(The Extract panel won't do anything without a file being opened)

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Jul 22, 2019 1
Adobe Community Professional ,
Jul 22, 2019

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Did you define a local site folder in DW?   Site > New site....

Did you upload the PSD to your Creative Cloud space?

Is an HTML document open?

How to extract assets from PSD files into Dreamweaver web pages

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jul 22, 2019 1
Explorer ,
Jul 22, 2019

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Yes, I defined a site and had a document open. I had uploaded the file to Creative Cloud as a library file.

Sent from my iPhone

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Jul 22, 2019 0
Explorer ,
Jul 23, 2019

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Yes, yes, and yes.

What else?

Michael

Sent from my iPhone

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Jul 23, 2019 0
Adobe Community Professional ,
Jul 23, 2019

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It might be worth trying these options, in order, and checking after each step...

Clear the Cache File

Restore Preferences

Cleaner Tool Reinstall

If none of the above works for you, you'll likely need to contact Adobe Customer Care directly to have them investigate what on your system is conflicting with DW.

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Translate

Translate

Report

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Jul 23, 2019 1