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FTP connection fails

New Here ,
Sep 21, 2018

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I've had multiple websites hosted by Dot5 Hosting for over 10 years and have suddenly (September 2018) developed a problem making an FTP connection to their server using Dreamweaver.  I've spoken with Dot5 support and learned that they have made some changes.  I've followed their directions and still cannot connect.  I did successfully connect and upload files using FileZilla but that is very awkward compared to uploading/updating through Dreamweaver.  Dot5 says it must be a DW problem.  I can no longer see the "More Options" dropdown menu in the Site Management/Servers window so I cannot change from FTP to Passive FTP.  Does anyone have suggestions?

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FTP connection fails

New Here ,
Sep 21, 2018

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I've had multiple websites hosted by Dot5 Hosting for over 10 years and have suddenly (September 2018) developed a problem making an FTP connection to their server using Dreamweaver.  I've spoken with Dot5 support and learned that they have made some changes.  I've followed their directions and still cannot connect.  I did successfully connect and upload files using FileZilla but that is very awkward compared to uploading/updating through Dreamweaver.  Dot5 says it must be a DW problem.  I can no longer see the "More Options" dropdown menu in the Site Management/Servers window so I cannot change from FTP to Passive FTP.  Does anyone have suggestions?

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Dreamweaver FTP

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Sep 21, 2018 0
Mentor ,
Sep 21, 2018

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This might not work for you, but it seems to have solved all of my connectivity problems with Dreamweaver. In your Dreamweaver preferences window, choose the Site tab. Set your FTP connection to disconnect after 1 minute idle. The reasoning is that Adobe's handshake, if held too long, can give the impression of being an intruder. Like I said, it might not work for you, and Adobe denies there is a problem, but it worked really well for me.

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Sep 21, 2018 1
New Here ,
Sep 21, 2018

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Thanks.  I did that just now but still won’t let me connect.  Maybe it will if I shut down completely and try again.

Terry Gips

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

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Sep 21, 2018 0
Adobe Community Professional ,
Sep 21, 2018

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Is Dot5 using SFTP now?

Which version of DW do you have?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Sep 21, 2018 0
New Here ,
Sep 21, 2018

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Yes, Dot5 is using SFTP.  My Dreamweaver version is CS5.

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Sep 21, 2018 0
Adobe Community Professional ,
Sep 21, 2018

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Because CS5 is EOL and no longer supported, I don't think the FTP is robust enough anymore.  Especially if your host updated SSH-Ciphers to use stronger SFTP encryption.  

DW 2018.2 has been updated to work with stronger SFTP  encryption.

Release notes for the 2018 and 2017 releases of Dreamweaver

Or, keep using Filezilla.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Sep 21, 2018 0
Mentor ,
Sep 21, 2018

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Are you sure about that, Nancy? I use CS6 regularly and it supports SFTP. I know this because we run our own servers and that's how we connect. I know we are talking about CS5, which I do not have installed, but I do in fact have CS3 installed and it works just fine with SFTP. Here is a shot of my site manager window for CS3:

ftp.png

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Sep 21, 2018 0
Adobe Community Professional ,
Sep 22, 2018

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Do you use a private key file?  Screenshot below is from 2018.2

https://helpx.adobe.com/content/dam/help/en/dreamweaver/release-note/release-notes-dreamweaver-cc-2018/_jcr_content/main-pars/image/SFTP-identity-file.png

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Sep 22, 2018 0
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Mentor ,
Sep 23, 2018

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No key.

By the way, though I rarely use Dreamweaver CSS versions, I have noticed the timeout trick works wonders with Dreamweaver 18, as well.

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Sep 23, 2018 0