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FTP error

New Here ,
Nov 24, 2017

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I have read through all other posts, tried all suggestions, can't fix the error!

I use Dreamweaver CC and all was working perfectly, could put/get files directly from dreamweaver to web host. My computer was stolen. Got a new computer, set up the site and server exactly the same. It will not connect. I get the "FTP error, access denied, cannot find public.html, it might be a permission" error. I have looked at the permissions, they are not the problem. I looked at the log, the password and username pass, it gets stuck at the public.html phase. I can connect though filezilla but don't really want to use another program, I like the ease of hitting the put button when I make a small change. The only thing that it strange is the ftp log which says that the root directory is "/" not "/public.html".

Please, please help.

Karin

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FTP error

New Here ,
Nov 24, 2017

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I have read through all other posts, tried all suggestions, can't fix the error!

I use Dreamweaver CC and all was working perfectly, could put/get files directly from dreamweaver to web host. My computer was stolen. Got a new computer, set up the site and server exactly the same. It will not connect. I get the "FTP error, access denied, cannot find public.html, it might be a permission" error. I have looked at the permissions, they are not the problem. I looked at the log, the password and username pass, it gets stuck at the public.html phase. I can connect though filezilla but don't really want to use another program, I like the ease of hitting the put button when I make a small change. The only thing that it strange is the ftp log which says that the root directory is "/" not "/public.html".

Please, please help.

Karin

TOPICS
Dreamweaver FTP

Views

395

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Nov 24, 2017 0
Adobe Employee ,
Nov 25, 2017

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Hi,

Below link might be helpful to you:Troubleshoot FTP issues in Adobe Dreamweaver

Thanks

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Nov 25, 2017 0
New Here ,
Nov 25, 2017

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Thanks but I've already looked at that.

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Nov 25, 2017 0
Adobe Community Professional ,
Nov 26, 2017

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Go to Site > Manage Sites.  See screenshots.

CC-RootFolder.jpg

More Options:

CC-MoreOptions.jpg

Nancy

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 26, 2017 1
New Here ,
Nov 27, 2017

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Thank you for your reply. I have tried both combinations. No joy. Spoke with the web hosting company and they can connect, so all info is correct, but I cannot connect through Dreamweaver. They believe it is an error in Dreamweaver.

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Nov 27, 2017 0
Adobe Community Professional ,
Nov 27, 2017

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I use several web hosts on Linux servers and have no problem connecting from DW. 

Which PORT are you using in Filezilla?

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 27, 2017 0
New Here ,
Nov 28, 2017

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I can connect using Filezilla. The problem is connecting straight from DW without using Filezilla. The port was 21, which is the same as the port I use through DW.

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Nov 28, 2017 0
Adobe Employee ,
Nov 30, 2017

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We have heard of SFTP issues in Dreamweaver, but I haven't heard of this one previously.

I suggest getting in touch with us Contact Customer Care for further investiation. Please share a link to this forum post so that the agent is aware of all the troubleshooting done thus far.

Thanks,

Preran

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Nov 30, 2017 0
KZBenn LATEST
New Here ,
Dec 01, 2017

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Aargh! Found the error. I was using a full stop instead of an underscore in public_html. Couldn't see my own error. Please accept my apologies for wasting your time. Thanks so much for trying

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Dec 01, 2017 0